Osman Khan Email & Phone Number

London, England, United Kingdom

• Mobilising /integrating external contractors’ systems to internal Northgate system using APIs• Leading on improvements to Repairs service to improvement customer satisfaction• Leading and designing an online service offer for customer to log repair, make rent payments and other key functions• Managing various improvement projects, systems and non-systems related to enhance productivity and user experience• Engaging with customers and staff alike to identify key business improvements • Supporting with business merger with another housing association, which would make the merged companies second largest in the UK.

London, England, United Kingdom

• Designing and specifying business requirements for new business systems (Dynamics, Keystone, SharePoint, Portal and App.)• Being lead on managing and delivering new systems• Working with developers to ensure systems are developed according to specification• Engaging with customers, staff and stakeholders alike to design a new customer portal• Testing of new systems once developed prior to go live• Being lead internal expert of new systems to enable adequate support for business• Training business to use new systems

London, England, United Kingdom

• Responsible for delivering business improvement projects across the organization• Deliver efficiency savings projects including automation of key contractor data on compliance• Responsible for delivering Change management programmes• Being an independent face of the business to challenge, advice and inform of changes• Redesigning / reengineering of processes across the business to provide efficiencies and value for money• Being involved in reducing costs in the business• Designing new performance reporting tools for business users and management

London, England, United Kingdom

• Responsible for supporting clients in various Projects and Programmes• Appointed to undertake Audits on Projects, Programmes and Service delivered by clients • Provide Independent Assurance on range of services for clients• Provide advisory role to internal and external Organisations• Produce Management Information toolkits for customers

London, England, United Kingdom

• Responsible for redesigning projects merging same service operations between two councils• Appointed to reduce demand, remove non-value adding processes and improving efficiency• Mapping ‘As-is’ processes and designed ‘To-be’ processes, carrying out waste analysis and value stream mapping, undertaking a rough-cut activity based costing (RcABC)• Utilised LEAN Methodology to manage projects and blue sky thinking to determine the ‘To-be’

London, England, United Kingdom

• Appointed to work on service transformation and changing way customers deal with the council• Implemented innovative system to move School admissions, Parking, Adult Services, Council Tax and Housing Benefits services out of local service centres to an online environment, improving system efficiency, reducing costs and improving customer satisfaction• Delivered a new Customer Relationship Management (CRM) system using Agile manifesto• Provide recommendations for change, stakeholder management, risk and issue management

London, England, United Kingdom

• Appointed to work with Councillors, Mayor, senior management and external bodies to review borough services and provide solutions to ongoing issues reporting to the Council Meetings• Secondment opportunities to work on Change, Cultural Change, Service Redesign and relocation Projects• Worked in a variety of roles including, Crime & Anti - Social Behaviour Project Officer, Shared Values Project Officer, Research & Policy Officer, Administration Assistant and Clerical Assistant.

Nvq Level 3 Management, Business Administration And Management, General, Pass

Activities and Societies: General Business Management Process Management Project Management Staff Management

Business Administration Level 2, Pass

Activities and Societies: Business Administration