• Provide business-clients with efficient support – respond to Trouble Tickets, Phone calls, Emails, and in-person requests.• Instruct, train and serve as a mentor to new hires.• Utilize a variety of tools such as: business intelligence sources, open source information, and alarm monitoring systems to mitigate risks.

• Organized, managed, and maintained teacher meetings and appointments.• Created announcements for open job positions and posted announcements. • Analyzed existing HR department operations and provided recommendations to improve work flows, optimize candidate selection, and improve training.