• Managed the entire life cycle of large-scale localization projects from initial quote creation to final billing for many accounts while collaborating with both internal and external teams. Key steps are: developing and maintaining relationships with vendors defining requirements, scope, budget, timeline and quality expectations allocating resources effectively and onboarding new ones as needed streamlining interactions between translators and reviewers overseeing the resolution of linguistic queries providing project updates to maintain customer satisfaction performing QA checks to ensure the delivery of high-quality projects undertaking various minor linguistics tasks as needed performing post-localization tasks (updating TBs/TMs) and ensuring all standard operating procedures are followed• Created and maintained client specific translation memories, glossaries, style guides, quality assurance checklists and workflow manuals.• Performed linguistic testing of software projects.• Provided linguistic expertise on highly technical projects with various file formats.• Supervised interns.• Consulted with internal teams for localization best practices.

• Worked closely with leadership to identify pain points in localization pipeline and introduced process improvements to streamline workflows and enable operational scaling.• Provided technical support for colleagues by installing CAT tools and optimizing their settings to meet project requirements.• Served as the key point of contact for localization best practices and troubleshooting engineering issues.• Experimented with automation solutions to use in internal operations.• Optimized the IT structure of the company to mitigate risks and maximize productivity.• Offered training to new team members on topics including: working with different file formats (Word, Excel, PowerPoint, PDF, HTML, XML, XLIFF, TMX, TBX, JSON etc.) and handling their conversions creating, updating, exporting and importing TMs/TBs aligning files creating localization kits using regular expressions for QA and extracting text for translation• Provided RFP support to address client concerns.• Followed trends in the language services industry to increase operational flexibility and meet business requirements.

• Reviewed translations to spot and correct errors in accuracy, terminology, language, style and formatting.• Provided feedback and established a great work relationship with translators.• Developed and maintained style guides, glossaries and other localization assets to ensure consistency.• Provided high-quality test translations to win clients.• Helped to expand linguist database.

• Translated various content (websites, manuals, games, software etc.) for various clients (Adobe, Amazon, Avast, Bosch, Canva, Cisco, Facebook, HP, Microsoft, Pinterest etc.) using different CAT tools (memoQ, Phrase, Smartling, Trados Studio, XTM etc.). • Performed QA checks using different tools (Verifika, Xbench etc.).• Delivered projects meeting deadlines and requirements.• Used project feedback for improvements.