A strategic B2B partner for the banking and financial services industry in their business operation transformation, large scale complex change management, digital banking and digitalisation journey. Established in Singapore, a diverse team of passionate professionals with demonstrable track record of international banking and FinTech across geographies, encompassing domain expertise on product operations, innovation, technology, business operation transformation, complex change and risk management.

Leading digital platform arm of a non-banking financial institution where I have established and grew the company’s digital footprint by expanding a unique and broad range of financial services through strategic acquisitions and partnerships within the SpiderNet ecosystem across key ASEAN markets.

Country Management & COO Leadership: member of the country management team (CMT) for a multinational banking and financial services corporation. Leading large-scale multi-year strategic, business, technology and operations transformation programs across the entire banking organisation. Global Strategy & Roadmap: collaboration with C-Suite / Board on global strategy, target operating model, business cases and transformation roadmap for major change programs run from the Global Centre of Excellence (Singapore).Transforming the Client Journey (all products, channels and touch-points) alongside a Global Information & Cybersecurity Program.Client Journey Transformation: transforming ways of working (culture) and mapping different client journeys to realign the entire organisation. Global matrix team leadership with director-level reports on in-house development, cloud / digital integration and service / operational delivery model.Advanced Technologies: challenging targets to reduce global technology footprint (IT consolidation, cost savings and synergies). Leveraged advanced technologies consisting of data analytics, digital integration, and online self-serve options for clients across wholesale, retail and private/wealth segments, to achieve cost-to-serve reduction targets. Phased removal of legacy systems and redundant processes employing automation and aggressive cloud adoption.

Country Management & CIO Leadership: member of the country management team (CMT) and responsible for business operations, technology, client services and operational risk for the franchise. Charged with deliverables to transform cyber defence capability and security services that included global target operating model, business case approval by CEO and Board, and best-in-class platform strategy. Responsibility for combined technology and operation functions.

Operations Leadership: divisional leadership role to develop Corporate, Institutional and Commercial Banking Operations strategy aligned to wider organisation in $650M division, while collaborating with CEO and BoD on strategy to integrate corporate, commercial, and institutional divisions into single global platform.

Regional Leadership: lead successful wholesale banking operations across 15 countries with a combined team of 8K FTEs (indirect included) through market penetration strategies, risk management, and applying best practices with rigorous monitoring of KPIs/metrics.Member of Global WB Management Team: leadership oversight for planning / delivering consistent multi-market strategies aligned to corporate strategy to drive commercial performance across multiple product groups (and verticals). Ongoing Risk, Governance & Regulatory Compliance oversight in complex multi-cultural and cross-jurisdiction markets.

Operations Leadership (secondment from Standard Chartered Bank). Lead business, technology and operations integration of a local bank (2,000 staff) into the Standard Chartered portfolio (48% ownership). Implemented target operating model, aligned governance structures, centralised key business processes, product propositions and operational risk mitigation Substantial synergies and benefits realisation.

Technology Transformation Leadership: spearheading implementation of $150M multi-year technology transformation and standardisation program by rolling out in house developed core banking platform together with Standard Operating Model across 16 countries. Leading a strong central team of 250 employees responsible for replacement of the legacy multiple third party core banking systems, project management, user acceptance, system integration, dress rehearsal, sign off on the operating model and go-live.

Country Management & COO Leadership: member of the country management team (CMT) driving Group Strategy alignment for a $350M in country (non-hub) banking operation. Oversight for technology, operations, product propositions, merchant services, finance, property, vendor relationships, bank acquisitions and integration of American Express Bank and ANZ Grindlays Bank's commercial banking businesses. This lead Standard Chartered to become the largest foreign bank in the country.

The role involves providing leadership in Consumer Banking Operations:• Developed an effective blend of best practices, teamwork based culture, combined with the execution of organizational goal, strategies and measures, which supported a stable and rapid growing business after the ’97 Asian financial crisis.• Built a strong operations team capable of delivering sustained organic growth.• Built a career program to add talent, diversity and future leadership.• Ensured risk framework is fit for purpose, appropriate controls are implemented and adhered to, risk identifiers (metrics & assessments) are representative of business and operations strategy, reporting and escalation processes are timely and relevant.

The role involves providing leadership in operations support: • Lead, manage and develop the Financial Markets (FM) Operations • Responsible for ensuring high quality of service and support to be provided to clients and FM Front Office • Ensure that all control reconciliation activities are conducted in a timely and accurate manner • Analyze risks data and risks reports, where necessary, mitigate and/or escalate to appropriate parties • Plan and control staffing, deployment, training, appraisals, and all other personnel matters relating to staff in the team.