Osman Munawar Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

As a Senior Systems Engineer at NewBridge Pharmaceuticals, I am responsible for designing, implementing, and maintaining robust IT solutions to support the company's operations. I collaborate closely with cross-functional teams to ensure seamless integration of systems and applications, optimizing efficiency and productivity.Key Responsibilities:- Lead the design and deployment of complex systems architecture, including CRM, LMS, and Automations.- Provide technical expertise in troubleshooting and resolving critical system issues promptly, minimizing downtime and maintaining operational continuity.- Collaborate with software developers to streamline software deployment processes.- Play a pivotal role in the planning and execution of disaster recovery procedures, ensuring data integrity and business continuity.- Contribute to the development of IT policies and procedures, enhancing security measures and compliance standards.Notable Achievements:- Successfully led the migration of various manual processes to digital platforms within IT as well as other functions with zero disruption to daily operations.- Received recognition for outstanding problem-solving skills, contributing to the timely resolution of complex technical challenges.I'm dedicated to continuously enhancing NewBridge Pharmaceuticals' technological infrastructure and supporting its mission to go green pursue excellence.

Dubai, United Arab Emirates

As a Systems Engineer, I am responsible for managing and optimizing various critical aspects of NewBridge Pharmaceuticals. My role encompasses overseeing asset management to ensure efficient utilization and maintenance. I also handle CRM management, streamlining customer interactions and enhancing relationships. Additionally, I lead LMS management, enabling seamless learning experiences for our colleagues. I am actively involved in driving digital transformation initiatives, enhancing operational efficiency and competitiveness. I create insightful Power BI dashboards that provide valuable insights for data-driven decision-making. Through a combination of technical expertise and strategic thinking, I contribute to the advancement of our company's objectives.

Sharjah Media City

• Provide help with technology devices to household users at their homes.• Achieved over 700 unique clients in 6 years through word of mouth only.• Increase clients' productivity by fixing problems with their computers and other tech equipment.• Stay up to date with latest technology to be able to recommend the right equipment to the clients.• Understand the customer's need and made recommendations about the right equipment for them.• Demonstrate exceptional, consistent and comprehensive knowledge of Apple and Microsoft technology and applications. • Deliver exceptional customer service while maintaining a high degree of professionalism• Perform basic troubleshooting and provided services for products, including, but not limited to, Apple and Windows Laptops, Desktops, Tablets and Smartphones etc.• Configure and train clients on how to use Apple and Microsoft applications, including, but not limited to, iPhoto/Photos, iTunes/Apple Music, iCloud, Apple Mail, Microsoft Office for Windows and Mac, OS migration, upgrade and re-installation etc.• Ran a Charity campaign where clients could give their old used devices to me so to donate them to the needy.• Provide tech help over the phone and remotely with TeamViewer.

Dubai

• Onsite/at events:o Set up computer registration terminals, printers, plotters and scanning devices prior to and during the exhibitions and expos.o Promptly troubleshot any problems in the equipment in a time-constrained environment to ensure smooth operations.o Trained the non-technical organizers, exhibitors and the onsite staff on how to operate and troubleshoot minor possible problems with the devices during the expos.o Led the team of support engineers and assigning duties during the events and make sure everyone is equally involved, focused and motivated.o Periodically inspected all IT equipment during event to ensure all technical facilities and devices are up and running smoothly.o Repacked equipment after the event, reconcile with inventory, load, dispatch and store.• Backend/In-office:o Communicated with international event organizers regarding the upcoming projects and proposing best available solutions and services that cater to their needs and expectations.o Used ZenDesk for keeping in touch with customers regarding their requirement, queries, instructions and follow ups.o Maintained inventory of all technology devices like computer terminals, printers, scanners, etc.o Upgraded hardware and software (licenses, firmware etc.) as and when required.o Updated inventory as and when required.

Sharjah

• Assisted professors and students to solve their networking issues• Managed the computer laboratories in the Engineering Department• Engaged in other administrative work which improved my organizational skills

Bachelor Of Science (Bsc), Computer Engineering

Activities and Societies: Public Relation Coordinator for Advertising Club Took part in Programming Competitions Took part in Du student.

Higher Secondary School Certificate, Pre-Engineering

Activities and Societies: Student Scout Student Proctor Most talented Student of the year 2000 Took part in UN general knowledge exam