Osman Mustafa Osman Email & Phone Number

A qualified and experienced Information Technology , Management specialist and service engineer who has worked with high-profile clients and international contractors to execute large projects, mostly involving joint ventures and multi-office locations. Offers the ability to understand the business requirements of organizations and projects, and subsequently delivering the information and IT automation needs of the project/organization , worked with different customers which gave me the ability to build excellent customer relationship with them.Experience in telecom field, excellent technical skills.Very good knowledge in telecom field & operator's solutions (VAS, SDP , AAA , IPCC)Specialties: Value-added Services (VAS) for Telecom Operator.- good knowledge in IP network.- very good experience in Linux OS.- good skills in scripting languages - Ability to work under time constraints.- Strong analytical and problem solving skills, self-motivated, hard worker, and high competence in teamwork effort.- Perform product testing and configuration on sites, and provide project closure information to the Resource Center and Sales. - Act as first point of contact with the customer for open cases.- Determine & Handle project change requests and reflect it to the project scope, in cooperation with sales department team.- Conducts RFC's responses and compliance lists.- First line of support for all VAS`s systems in HUAWEI : SMSC ,SMSGW, MMSC, (Ring Back Tone (RBT), Voicemail, Missed Call Notification (MCN),IVR,USSD ,AAA,SDP,VGS- Provide solutions, and suggestions that help to enhance systems performance, and quality.- Handling change requests (CRs), and do needed coordination with planning, and Marketing team.

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  University Of Medical Sciences & Technology (Umst)

  3.94