- Heading & coordinating all deptts.- Responsible for managing complete client-base- Planning, developing, implementing, and evaluating advertising and cross-promotionalprograms; developing field sales action plans.

- Generating business and brand-building strategies and ideas.- Developing strategic plans and recommendations for the brand.- Working in close co-ordination with the Graphics, UI and Software development team for execution of various projects.- Bridging the gap between business and technical teams; communicating ideas effectively.- Responsible for structuring & managing the client relationship with a proper follow-up process.- Creation & Execution of brand strategies for various design related products.- Driving and developing relationships between management & customers on day-day basis.

- Responsible for maintaining and developing client-business relationships.- Developed creative solutions for existing clients, as well as pursue new clientele opportunities.- Worked with a team of 21-27 event managers & coordinators to help the business meet sales and revenue goals.- Create presentations & ensure that clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues.

- As a customer services manager, played an important role in implementation of best practices, along with planning & implementation of customer focused programs.- Managing multiple teams and training.- Helping to develop a customer service policy for an entire organization;- Managing a team of customer services staff;- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Establishing timely delivery though effective monitoring systems, strong follow-ups, tracking of production activities as per schedule with appropriate lead time.- Handling face-to-face enquiries from customers.- Maintain a safe working environment, striving for Zero accidents through continuous coaching on safety behaviours.- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.- Preparing and completing action plans.- Implementing production, productivity, quality, and customer-service standards.- Resolving problems & identifying customer service trends; determining system improvements; implementing change.- Preparation of Skill Development Program for training and development of staff and monitoring of their performances and competencies.- Productivity improvement through facilities development and capability enhancement.