Osmar Carvalho Email & Phone Number

State Of Pernambuco, Brazil

Recife, Pernambuco, Brasil

— Abertura e acompanhamento de chamados via Salesforce;— Acompanhamento de atividades da equipe de campo;— Atendimentos a clientes (L2L | Carrier | Fibra Apagada | Serviços);— Monitoramento utilizando as ferramentas Cacti, Zabbix, Grafana, The Dude;— Troubleshooting na Rede Mpls atuando em troubleshooting nos Vendors Cisco, Huawei, Juniper, Mikrotik, Intelbras, Tplink e Firewalls Fortinet, SonicWall;— Configuração em OLTS Fiberhome e Huawei;

Recife, Pernambuco, Brasil

— Abertura e acompanhamento de chamados via Salesforce;— Acompanhamento de atividades da equipe de campo;— Atendimentos a clientes (L2L | Carrier | Fibra Apagada | Serviços);— Monitoramento utilizando as ferramentas Cacti, Zabbix, Grafana, The Dude;— Troubleshooting na Rede Mpls atuando em troubleshooting nos Vendors Cisco, Huawei, Juniper, Mikrotik, Intelbras, Tplink e Firewalls Fortinet, SonicWall;— Configuração em OLTS Fiberhome e Huawei;

Recife, Pernambuco, Brazil

— Perform activation, configuration and maintenance of assets in the network - Switches: TP Link, Planet, Huawei, and Mikrotik both locally and remotely;— Troubleshooting and technical support level 1 and 2;— Register incidents and guide users when necessary;— Record through documentation of customer service interactions via the IXC ticket system, respecting SLA deadlines;— Administration of monitoring tools (PRTG), creating, removing, and updating control sensors of… Show more — Perform activation, configuration and maintenance of assets in the network - Switches: TP Link, Planet, Huawei, and Mikrotik both locally and remotely;— Troubleshooting and technical support level 1 and 2;— Register incidents and guide users when necessary;— Record through documentation of customer service interactions via the IXC ticket system, respecting SLA deadlines;— Administration of monitoring tools (PRTG), creating, removing, and updating control sensors of devices;— Monitoring the performance of the field team in repairs and equipment installations;— Monitoring the network through the ZABBIX and PRTG software;— Troubleshooting and implementation of VOIP servers.— Monitoring through the PRTG and ZABBIX software;— Resolution of incidents in conjunction with operators;— Implementation of backbone MPLS, BGP Huawei projects.— Management and maintenance of GPON equipment (Huawei, Parks); Show less

Recife, Pernambuco, Brasil

— Maintenance of network assets— Windows operating system support— Configuration of network assets— User support, including problem-solving and assistance with configurations— Organization and inventory of network and IT equipment— User registration in AD Windows System

Goiana, Pernambuco

— Utilization of tools such as PDCA, Kaizen, 5W2H and 5G for process improvement— Collaboration with the product engineering team in the production of Jeep Renegade, Fiat Toro, and Jeep Compass vehicles— Use of Diagnostic Tools, such as Canalyzer Vector, to find issues in the electrical and electronic systems of vehicles— Training of operators for process improvement, reducing failures or process execution time.

Bachelor Degree, Telecommunications Engineering

Curso Superior De Tecnologia (Cst), Tecnologia Em Cibersegurança

Telecommunications Technician, Electrical Engineering Technology And Electronics

Activities and Societies: Monitor for the VoIP Discipline - from January 2021 to September 2021.

Technical Course In Computer Science, Technology In Information Technology/Information Systems

Técnico Manutenção Automotiva, Tecnologia Em Mecânica Automotiva

Activities and Societies: A maioria das atividades no Senai eram em Grupos: Projeto de Conclusão de Curso desenvolver um alarme de cinto.

Ensino Técnico, Computer Systems Networking And Telecommunications