Osmita Das Email & Phone Number

Kolkata, West Bengal, India

Appointed as Corporate Reservations Manager to handle 9 Hotels Pan India.

Kolkata, West Bengal, India

Maintaining occupancy forecasting report on daily basisTracking records and maintaining report for rooms reservation pick-up for the dayKeeping records of company contribution on daily basisProperty Management System – IDS for reservation, cancellation and amendment.Knowledge of facilities, room rates, package and promotionsBulk Booking Handling:-a) Obtaining bulk booking information (arrivals, departure dates, accurate flight details, guest’s nationality, rooming list, no. of rooms to be blocked and respective tariff, meal plan, special instruction and billing instructionb) Monitor group reservation activity with respective sales offices.c) Follow up on Pipeline business.Resolving guest’s complaints, ensuring guest’s satisfactionMaintaining positive behavior every timeResponsible for training staffIdentify Top Producing Accounts ensure proper recognition by Reservation staffEnsure special handling of repeats guest and very VIP guest.Reviews no-show and cancelled reservations and processes charges according to hotel’s policyResponsible for work scheduleOTA inventory monitor & update the rates accordingly to the occupancy

Kolkata Area, India

Kolkata Area, India

1. Telephone Technique with Hotel’s Standard2. Maintaining occupancy forecasting report on daily basis3. Tracking records and maintaining report for rooms reservation pick-up for the day4. Keeping records for No-Show and cancellation5. To keep track through e-mails and fax, check/action for current & future dates.6. Property Management System – IDS for reservation, cancellation and amendment.7. Tele Calling, Tele Selling and Up Selling Techniques8. Knowledge of facilities, room rates, package and promotions9. Bulk Booking Handling:-d) Obtaining bulk booking information (arrivals, departure dates, accurate flight details, guest’s nationality, rooming list, no. of rooms to be blocked and respective tariff, meal plan, special instruction and billing instructione) Monitor group reservation activity daily and communicate status with respective sales offices.f) Follow up on Pipeline business.10. Anticipating guest’s needs and respond promptly11. Resolving guest’s complaints, ensuring guest’s satisfaction12. Maintaining positive behavior every time

Kolkata Area, India

Kolkata Area, India

Diploma, Aviation/Airway Management And Operations

Isc, Business/Commerce, General