- Accurately and diligently handle cash, reconcile balances and account for any inconsistencies- Handling member queries, opening new accounts and informing members of the wide range of products and services available to them- Complete duties in other departments as required by management- Carry out designated start and end of day processes in line with procedures and policies- Process automatic member payments including EFT’s, Standing Orders and Foreign Exchange - Comply… Show more - Accurately and diligently handle cash, reconcile balances and account for any inconsistencies- Handling member queries, opening new accounts and informing members of the wide range of products and services available to them- Complete duties in other departments as required by management- Carry out designated start and end of day processes in line with procedures and policies- Process automatic member payments including EFT’s, Standing Orders and Foreign Exchange - Comply with all policies and procedures of the CORE Credit Union, including Anti-Money Laundering and Fraudulent Transaction Reporting- Handle member loan applications and underwriting processes under the guidance of the loans team- Handle and where possible resolve member complaints in a professional manner- Prepare documentation for Credit Union products including insurance, loan protection, life savings and Member Death Benefit Insurance claims- Complete administrative duties assigned to the role such as filing, and maintenance of stationery and marketing material- Protect all member data in line with GDPR guidelines and CORECU ISO policy Show less

- Constantly consulted regulations to have a deep understanding of General Data Protection updates (GDPR);- Defined key performance metrics while working on a fast workflow with high targets;- Carried targeted research into fraudulent activity and actors who are impacting the customers on one of the most important social networks to this day;- Identified gaps and risks in the platform and optimized the configuration to ensure safety of the users and solving complex content… Show more - Constantly consulted regulations to have a deep understanding of General Data Protection updates (GDPR);- Defined key performance metrics while working on a fast workflow with high targets;- Carried targeted research into fraudulent activity and actors who are impacting the customers on one of the most important social networks to this day;- Identified gaps and risks in the platform and optimized the configuration to ensure safety of the users and solving complex content moderation problems;- Conducted investigations bringing deeper understanding and knowledge of potential risk areas in the platform assisting in the creation of new policies and analysing risk trends in the platform;- Collaborated and supported technical and compliance teams to design tools and facilitate cybercrime investigations;- Managed multiple research projects at once while effectively arranged time based on team priorities;- Test and report new features and potential bugs in the operational program;- Provide oversight to ensure appropriate solutions are in place where deficiencies are identified;- Daily supported product manager and the team with queries related to client’s policy, processes, and models related to fraud management;- Trained new agents to identify global fraud trends and how to keep the platform and its users safe from scammers.> Main Achievement: As the quality of work remains always in high standards I have been cross trained to deliver the job in different products and projects of the client and promoted to a Senior analyst and customer care position, having a closer approach to the platform’s users. Show less

I started working at Dealz as Sales Assistant and after 1 year I was promoted to Duty Manager. My duties at Dealz include:- Store management: Controlling and organising the store for trading, managing time, deliveries and customer service, working with the team to ensure the store is ready to trade, coach fill team to pack as per merchandising set out by the VM team.- Customer care: Always helping and orienting the customers to meet and exceed customer expectations.- Cash… Show more I started working at Dealz as Sales Assistant and after 1 year I was promoted to Duty Manager. My duties at Dealz include:- Store management: Controlling and organising the store for trading, managing time, deliveries and customer service, working with the team to ensure the store is ready to trade, coach fill team to pack as per merchandising set out by the VM team.- Customer care: Always helping and orienting the customers to meet and exceed customer expectations.- Cash management: Handling the store's cash and assisting sales always focus on KPIs.- Office tasks: Preparing the staff payroll to insure the weekly payments are up to date. Controlling of delivery daily updating system with new stock delivered.- Team management: Strategically delivering tasks to the team, accompanying their development. > Main Achievement: Improved the visual merchandising of the store, strategically helping the fill team to accelerate their results. Show less

Inspiring and challenging, my duties at Goiabeiras Shopping Center developed even more my strategic and creative skills, always reaching outstanding executions in campaigns and increasing sales:- Projects and campaign planning: Assisted in the creation of ad campaigns for TV, radio, and printed. Briefing creation team.- Events production: Designed, planned, and organized corporate events, outlets, conferences and workshops, working in a team running multitasking such as hiring… Show more Inspiring and challenging, my duties at Goiabeiras Shopping Center developed even more my strategic and creative skills, always reaching outstanding executions in campaigns and increasing sales:- Projects and campaign planning: Assisted in the creation of ad campaigns for TV, radio, and printed. Briefing creation team.- Events production: Designed, planned, and organized corporate events, outlets, conferences and workshops, working in a team running multitasking such as hiring suppliers, implementing PR plan for events - preparing press releases and liaising with media. - Social Media: Administered, and assisted development of Social Networks such as Facebook and Instagram accounts, successfully connecting the customer to the company. Worked directly with the marketing manager creating and moderating contents posted in the company's Fan Page, to insure the customers always had the feedback for their enquiries. - Advertising: Assisting in the management of CRMs, SEO and paid ads (Google Ads, Facebook and Instagram Ads). Management of strategies of remarketing and retargeting.- Purchasing activities: Searched online and offline key vendors, suppliers and commercial partnerships. - Financial tasks: Planned and controlled Marketing’s annual budget equivalent +US$ 50,000, dealing with agencies, key vendors, media and video makers.Main Achievements:> 100% attractivity growth;> 20% growth in sales and 200% in earned media;> 50% growth in mall and media sales. Show less

The agency has in its wallet the Government of Mato Grosso, one of the largest estates of Brazil. At DMD my duties included the media and budget execution of this client:Planning and executing media, hire of outdoor media, Radio, TV and digital media.Developed and presented tailored communications solutions to the client, liaising with strategic planning, creative, digital, social media and production teams.Dealing with suppliers and executing outstanding performance hiring the… Show more The agency has in its wallet the Government of Mato Grosso, one of the largest estates of Brazil. At DMD my duties included the media and budget execution of this client:Planning and executing media, hire of outdoor media, Radio, TV and digital media.Developed and presented tailored communications solutions to the client, liaising with strategic planning, creative, digital, social media and production teams.Dealing with suppliers and executing outstanding performance hiring the best media according to clients needs.Assisting and managing the deadlines with creative team, working together to deliver the best job to the client.Management of medias budget and accountability, showing to the excellent client the results after every campaign executed.Main Achievement: developed a consistent and strong new process of planning and delivery of campaigns, optimising time and increasing the quality of the materials in terms of creativity, punctuality and attention to detail. Show less

Media Executive & Marketing Analyst | Toledo Communication (Promotion and Advertising Agency)DEZEMBER 2008 - MARCH 2011, CUIABÁ- BRAZILMy duties at Toledo Communication included management of the regional media’s budget of the client Oi S.A (one of the biggest telecommunication companies in Brazil with a annual budget of +US$ 800,000).Developed, implemented, and presented a variety of campaigns with outstanding execution.Ensured projects were delivered with the highest… Show more Media Executive & Marketing Analyst | Toledo Communication (Promotion and Advertising Agency)DEZEMBER 2008 - MARCH 2011, CUIABÁ- BRAZILMy duties at Toledo Communication included management of the regional media’s budget of the client Oi S.A (one of the biggest telecommunication companies in Brazil with a annual budget of +US$ 800,000).Developed, implemented, and presented a variety of campaigns with outstanding execution.Ensured projects were delivered with the highest level of quality - the campaigns were approved by the Marketing Director of Oi S.A (Centro Oeste).Planned and developed the calendar of campaigns according to retail seasonality and the client's strategies.Managed and optimised client’s budget.Liaised and built strong commercial relation with key vendors, such as print, media and video makers.Main Achievement: reached 99% of the region with outdoor and digital media, getting the client even closer to the final target. Show less