Osowom Obigbor Email & Phone Number

• Conducted comprehensive checks and edits of various stories and images to ensure their suitability.• Fostered close collaboration with writers and the image generation team, offering valuable feedback and suggestions to enhance the effectiveness of their work.• Rectified grammar, spelling, punctuation, syntax, and formatting errors to ensure accuracy and adherence to style guidelines.• Maintained consistency in language usage, style, and tone throughout the stories to ensure a cohesive and engaging reading experience.

Federal Capital Territory, Nigeria

• Managed day-to-day IT Service Desk operations, ensuring requests and incidents were resolved within SLAs with an 85% resolution rate.• Created and branded comprehensive user guides, ensuring proper sign-off by relevant parties.• Effectively documented new findings and processes to keep track of engagements and project outcomes using ITIL standard which resulted in a 20% decrease in escalations to Tier 3 support.• Maintained knowledge management processes, facilitating easy access and flow of knowledge within the organisation.

Abuja, Federal Capital Territory, Nigeria

• Supervised payments via payment channels and handled all sensitive information professionally and discretely.• Developed great client relationships as a result of excellent listening, research skills and keen understanding of travel budgets.• Performed general clerical duties relevant to travel reservations, itineraries and visa application.• Worked independently in providing travel services by email and phone.• Consistently fostered business growth by providing exceptional travel advice and guidance.