Osowom Obigbor Email & Phone Number

• Conducted comprehensive checks and edits of various stories and images to ensure their suitability.
• Fostered close collaboration with writers and the image generation team, offering valuable feedback and suggestions to enhance the effectiveness of their work.
• Rectified grammar, spelling, punctuation, syntax, and formatting errors to ensure accuracy and adherence to style guidelines.
• Maintained consistency in language usage, style, and tone throughout the stories to ensure a cohesive and engaging reading experience.

Federal Capital Territory, Nigeria

• Managed day-to-day IT Service Desk operations, ensuring requests and incidents were resolved within SLAs with an 85% resolution rate.
• Created and branded comprehensive user guides, ensuring proper sign-off by relevant parties.
• Effectively documented new findings and processes to keep track of engagements and project outcomes using ITIL standard which resulted in a 20% decrease in escalations to Tier 3 support.
• Maintained knowledge management processes, facilitating easy access and flow of knowledge within the organisation.

Abuja, Federal Capital Territory, Nigeria

• Supervised payments via payment channels and handled all sensitive information professionally and discretely.
• Developed great client relationships as a result of excellent listening, research skills and keen understanding of travel budgets.
• Performed general clerical duties relevant to travel reservations, itineraries and visa application.
• Worked independently in providing travel services by email and phone.
• Consistently fostered business growth by providing exceptional travel advice and guidance.