Tom Osowski Email and Phone Number

Found the new Partner Platform engineering team, adopt a team charter, establish scrum practices and grow engineering team from 1 to 4 in 6 months.Partner with stakeholders to establish a Partner Program, consult on org & team OKRs, and outline 12 month roadmap to deliver Partner APIs.Coach, mentor, and grow senior and staff level engineersWork with product to adopt Scrum ceremonies, refine a product backlog, and maintain sprint velocity.Deliver technology to establish and grow a suite of Partner solutions - including a Partner API.

Work with cross functional Business/Engineering/Product teams to grow Advertiser API Partner EcosystemConsult on API design and product roadmapDrive alignment on Ecosystem strategy

Development and sales of custom software applications integrating with Atlassian Jira.

Built relationships with GitHub's Ecosystem Partners to adopt new features, champion integrator feedback internally, and provide guidance on integrating with GitHub Marketplace.Served as a cross-functional escalation resource to resolve partner-reported incidents.Serve as SME on API integration best practices and optimization.Provide Documentation and Reference Implementations of new features using a variety of languages/tools. Examples:* GitHub Integration deploying code to Heroku : https://github.com/osowskit/heaven-github-app - Ruby, PostGRES, Heroku OAuth, Slack API* Web App to migrate Service Hooks to Webhooks : https://github.com/osowskit/services-deprecation-app* App that replaces JIRA IDs in comments with a URL to a JIRA issue : https://github.com/osowskit/jira-link-updaterProvided technical guidance for multiple strategic launches (linked below).

Served as SME on SDLC including CI/CD, Security RFI, and Source Control MigrationsExceeded Quota ~130% covering 4 Enterprise Account RepresentativesBuilt joint customer strategies with Enterprise Sales and Field Services to encourage product adoption and improve objection handling.Built relationships with key decision makers at Fortune 500 companies through on-site visits and serving as a customer's technical point of contact - including Paypal, Microsoft, Starbucks, HPE

Provide pre- and post-Sales Technical Support to developers integrating Skillz SDK in iOS and Android games (native, Unity, Marmalade).Review, Define, and Implement process improvements to streamline integration process and reduce time to ship.Integrate Skillz SDK into client codebases, including gameplay changes and upgrading dependencies as required.Identify, triage, and fix customer/developer reported incidents that may affect fairness, depositing, and/or game stability.

Promoted to oversee the launch a high-availability, ecommerce website – getvisualizer.com. Managed a team of 4-6 engineers to provide Support, QA, and DevOps for the Visualizer Team that delivered a solution on-time and within budget. Responsibilities included delivering: * Windows and Mac installers; * application licensing and activation servers; * In-app push notifications; * Event logging for websites and applications (Google Analytics); and * Continuous deployment environment utilizing Jenkins, Fabric, Git, Perforce, and Chef.Provided Product Management and Project Management for the Visualizer for SketchUp application and website. Evaluated sales pipeline and implemented changes that saw the ecommerce conversion rate double over three months. Created accurate model to forecast costs and cut costs by idling servers off peak hours. Pushed the adoption of Agile Project Management and bi-weekly sprints that resulted in stable releases, increased transparency and coordination across departments, and improved morale. Assisted engineering with various tasks across all teams: Visualizer bug fixes (C++), updating installers, full stack programming (Python, Nginx, HTML, CSS, etc), end-user support, QA, etc.

Was the glue that bound multiple products and departments together. Brought stakeholders together to ensure smooth product releases, avoid scope creep, and coordinate launching new products.Sought out holes in the organization and solved issues so customers wouldn't hit them. This included holding the Product and Engineering teams to high standards and jumped in whenever necessaryProgram Management for the launch of new software and hardware products for Caustic Visualizer. Coordinated release of multiple products: * Series2 Ray Tracing hardware, * Visualizer for Maya software, * OpenRL Driver software, and* ecommerce website, www.caustic.com. Oversaw Technical Support for all Caustic products. * Provided developer support for OpenRL and Brazil SDK C++ APIs via email and community forums. * Founded end-user support department for consumer Hardware and Software products, set up support processes, and hired engineers to ensure SLAs were met.Assisted engineering with various tasks across all teams: * performed analysis of OpenRL SDK and Visualizer for Maya to determine performance characteristics on single/dual-core machines with Series2 hardware acceleration; * build and maintained Windows installer for Visualizer for Maya using Advanced Installer; * Expanded Unit, Regression and Performance testing* Modify website by editing Joomla templates and both front/back-end source

Provided full stack, community support for web-based video conferencing: OpenTok API. This role demanded grepping any OS, evolving web platforms, and languages : including Amazon Web Services, WAMP/LAMP, ActionScript Flash, Python, HTML, JavaScript,...Improved the developer experience by creating samples, tutorials, web-based diagnostic tools, documentation, migrating the community from google groups to a dedicated forum - Vanilla, and adopting Zendesk as a customer-facing support tool.

Provided developer support for Morpheme C++ API via email.Assumed a senior role which included mentoring existing members of the support team and providing feedback on improving customer experience.Provided Software QA and support for 3rd party integrations.

Founded a dedicated developer support department and hired a team of three support engineers.Handled ticket escalations, managed technical relationship with main reseller and prioritized issues with the Product and Engineering teams.Integrated CRM, support and bug tracking software to create workflows to increase accountability and reliability. This streamlined the release cycle which ultimately reduced time-to-close metrics. Expanded reporting through MySQL to monitor KPI, team performance, and identify trouble tickets.Increased partner satisfaction by decreasing time to resolve issues and increasing the stability of the product.

Managed relationships with 15 video game studios (including AAA titles) while providing long-term risk management; technical developer support; and technical account management via email, phone, and on-site visits.Provided Professional Services specializing in optimization and integration of Havok's Physics SDK.Migrated threading code for Physics and Base Libraries from Unix to Mac PPC and Intel.Worked with a range of platforms and compilers including PSP, PS3, XBox, Wii, Windows, and Mac.