Financial and Administrative Oversight:Spearhead financial and administrative oversight for the country, ensuring adherence to internal and external operational and reporting standards.Supply Chain Optimization: Establish and optimize supply chain structures and processes for maximum efficiency and effectiveness.Human Resources Collaboration: Collaborate closely with the Head of Human Resources to analyze, formulate, and manage strategic staffing plans and budgets, aligning personnel with requisite skills in appropriate roles.Leadership and Development:Provide leadership support to staff, championing best practices in people management. Leading initiatives related to performance management, staff development, and overall country expansion projects, foster an effective senior management team, ensuring active participation in key decision-making processes, as well as coach and mentor local leaders to foster their professional growth and development.Facilities Management:Manage office space efficiently, overseeing all facilities-related responsibilities.Process Improvement:Identify procedural gaps in existing workflows and implement solutions through optimization, automation, and data alignment with global standards.Sales & Support Verticals:Develop and implement Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) for new Sales & Operations verticals in the Dominican Republic. Manage and assess performance against implemented SOPs/KPIs, ensuring achievements align with organizational goals. Special Projects:Provide support for urgent and important special projects.

Responsible for coordinating all aspects of the operations in the Dominican Republic, achieving optimum business performance, ensuring operational compliance, efficiency and maximizing growth opportunities for continuous improvement.Management, Decision Making & Improvement of the Sales & Operations Organization in the Dominican Republic.Evaluation of overall performance by gathering, analyzing and interpreting data and metrics.Identify procedural gaps in existing workflows and work to resolve with optimization, automation, and data.Implementation & Creation of SOP’s/KPI’s of all new Sales & Operations verticals in the DR.Financial Control: Review financial information and adjust operational budgets to promote profitability.Manage procurement processes and coordinate material and resources allocation.Revise and/or formulate policies and promote their implementation.Manage relationships/agreements with external partners/vendors.Serve as main point of contact between headquarters and local leaders.Office space management: Ensure all facilities related responsibilities are being properly executed.Coach and develop local growing leaders.Support special projects that are urgent and important.EOR (PEO) administration reinforcement.

Responsible for managing all sales operations for the Dominican Republic. Reporting, meeting sales targets, and estimating sales profit. Develop and execute strategic plans to achieve sales targets.Implementation of Key Performance Indicators (KPI's)Development and improvement of strategic processes for multi-department performance.Create frameworks for problem solving strategies.Sales reporting for KPI's.Estimate sales volume and profit for current products.Commissions plan creation & management.Understand the competitive landscape and market trends.Creation and development of pricing structures for SaaS products.Budget management, adjustments and forecast.

Supervise Interdepartmental KPI’s and communicate the daily, weekly & monthly failures/successes obtained by the processes implemented, as well as recognize root causes within the processes that may prevent Sales Support Performance Improvement.Lead workflow & SLA’s OverviewValet Account Management SupervisionAdditional Parts SLA’s Design & Implementation Valet Pipeline Accuracy & Reporting CleanupEnterprise Opportunities Presence & NegotiationsImprovement of collaborators sales abilities.

Direction of different line of businesses.Generation of leads.Outbound B2B sales with existing clients.Worked intensively on the skills of each agent to ensure the sales. Identified and consequently lessened key risks.Developed the payroll system for all campaigns across the company.

Coaching.Creation of action plans for development of the agents.Member of the BIU (Business Intelligence Unit).Improvement of KPI's. Direction of different line of businesses.

Customer Service representative for inbound campaigns.