Ossama El-Gazzar Email and Phone Number

Identify corporates as well as individuals training needs through TNA whereby I can design best fit content and delivery style that achieve targeted intended learning outcomes.Successfully delivered Technical & Soft Skills training in the following topics:o Customer Experience Management & driving digital transformation process.o Digital disruption in today’s dynamic world with prospect impact on corporates & individuals.o Marketing management with today’s customer.o How effectively communicate and lead new generations in workplace.

Lead & manage prepaid segment base management activities including (Acquisition, Value Propositions, CVM, Loyalty and retention).o Design & Develop value propositions based on well researched & developed market insights & trends.o Mange NPD process end to end to ensure the delivery of consistent & proper customer promise across all touch points. o Portfolio management for continues improvement & enhancement.o Monitor prepaid segment KPIs (Market share, new acquisition, churn rate/ NPS).o Manage segmented campaigns across multiple channels targeting profitable/long-terms customer relation.o Ensures project/department milestones/goals are met and adhering to approved budgets.

Lead-Develop & design a roadmap of deliverables for customer experience transformation based on well researched and developed insights & trends.o Customer Journey mapping & gap analysis.o Develop a deeper understanding of customer’s persona targeting customized & personalized experience.o Develop & Monitor customer experience KPIs (NPS, TNPS, CES,CSAT)o Deliver touch-points transformation strategy targeting E2E operational excellence & Omni-channel experience.o Work with cross functional departments to ensure customer experience excellence for products and services to maintain simple & seamless experience.o Design & develop channels for collecting VOC and how to translate it into actionable business requirements.

Responsible for planning and directing TE Data’s strategic and long-range goals. Conducts organizational reviews to identify strengths and weaknesses and to evaluate operational effectiveness. Makes recommendations based expansion opportunities, competitive threats and internal business process improvement.

Present and consult with the senior level of management on business trends with a view of developing new services, products and distribution channels as well as Identify opportunities for company's services and distribution channels that leads to sales volume increase

Present and sell company's products and services to current and potential customers in addition to obey and follow highest level of customer service that would lead to maintain a strong relation with current and potential customer

Identify business opportunities by identifying prospects and evaluating our position in the Market, as well as researching and analyzing sales options for both B2B,B2C customers.