Ossama G. Email & Phone Number

Montreal, QC, CA

Montréal, Québec, Canada

Quebec, Canada

Develop and build trusted customer relationships with emphasis on providing advice relative to more complex investment and retirement planning strategies by:Understands customer’s life priorities and preferences, analyzing their needs and recommending the relevant advice and solutions to help them achieve their goals.Using financial planning tools to.

Montreal, Canada

Calling clients Proactively and engage them to a conversation with a holistic approach in order to identify and address their short, mid and long term goals, assist them the right banking advice and solutions to meet clients’ banking and financial needs with the everyday banking transactions by help them open the right account and promote the personal.

Montreal, Canada Area

• Dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers.
• Impact and Influence – The ability to persuade, convince, negotiate with, influence, and/or sell others, in order for them to support ideas/objectives or purchase items. The desire to have a specific impact, to gain.
• Review and investigate customer issues/problems in accordance with Sears policies and procedures.
• Communicate with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport, regarding actions and satisfactory resolutions, communicate and consult with business units.
• Receive and respond to customer issues, concerns, queries, via telephone, e-mail and referrals from other departments. This includes problems with delivery, queries regarding account charges, damaged merchandise.
• Follow-up with customers as required ensuring customer satisfaction with resolution. Item repaired accordingly, replacement merchandise delivered, incorrect charges removed from account.

Aswan, Egypt

• Plan, direct, organize and evaluate daily operations, lead, direct and manage inbound and outbound site operations to ensure that the operations staff executes service agreements or above the customer's standards.
• Responsible for the supervision of all branch departments (Tourism and Transportation) employees to ensure that day-to-day branch activities and operation achieve the highest possible level of Customer Service.
• Lead 20 administrative and operational employees and over 70 Tour guides and sales team.. Develop annual operating budgets for sales, expense lines and approve complete operating budget, monitoring performance to.
• Provide services to all external and internal customers.
• Responsible for Branch Profit and Loss including gross profit / cost control / net profit.
• Establish and implement policies and procedures, Oversee the analysis of sales data and information, oversee the preparation of reports, Prepare reports, Respond to customer complaints.

Louxor / Aswan

• Organization Traveling programs
• Manage the daily operational and fiscal activities of the departments (Transportation and Tourism) to include: staffing levels, budgets, and financial goals, daily movement transfers, visits, Departures and Arrivals of.
• Follows established policies and procedures.
• Manage staff, preparing work schedules and assigning specific duties.
• Plan, organize and direct activities, itineraries, excursions, sales promotions, coordinating with other department heads as required.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Hurghada / Egypt

• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
• Converse with customer (foreigner agents) to determine excursions and activities, mode of transportation, travel dates, financial considerations, and accommodations required
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, country regulations.
• Print, request transportation carrier tickets, using computer printer system, system link to travel carrier.
• Book transportation and hotel reservations, using computer terminal, telephone, fax.

Hurghada / Egypt

• Plan tour itineraries, applying knowledge of travel routes and destination sites.
• Resolve any problems with itineraries, service, and accommodations.
• Sell travel sightseeing packages.
• Arrange for tour, expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
• Evaluate services received on the tour, and report findings to tour organizers.
• Lead individuals, groups to tour site locations and describe points of interest.

Cairo

• Greet and register visitors, and issue any required identification badges or safety devices.
• Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
• Provide directions and other pertinent information to visitors.
• Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations.
• Research environmental conditions and clients' skill and ability levels in order to plan expeditions, instruction, and commentary that are appropriate.
• Solicit tour patronage and sell souvenirs.

Associate'S Degree, Information Technology, It Infrastructure Management.

Activities and Societies: IT Infrastructure managementIT Infrastructure management

Ccna, Network And System Administration/Administrator

Diplôme D’Études Professionnelles, Computer Technology/Computer Systems Technology, Diplôme D’Études Professionnelles

Activities and Societies: Technologie informatique / technologie des systèmes informatiquesTechnologie informatique / technologie des.

Diplôme De Premier Cycle D'Études Universitaires, Électromécanique De Systèmes Automatisés

Activities and Societies: Électromécanique de systèmes automatisés Automated Systems Electromechanics

Certficat, Secondary Education And Teaching

Activities and Societies: Secondary-Science & Mathematic

Preparatory, Physical Sciences

Ifce