Ossamah Shabbir, Mba, Ccie Email & Phone Number

Bratislava 2, Sk

Pre-Sales Director with over 15 Years of Contact Center Experience providing Complete Customer Journey Solutions for Cisco Contact Centers.- 2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.- 2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.- 2Ring Scripts & Forms guides agents through their conversations with clients. It also enable data collection and the recording of structured information about clients and their needsWe also provide 2Ring Dashboards & Wallboards real-time reporting solutions for Amazon Connect and Genesys PureEngageLet me know how we can enhance your customer care department with our latest offerings!

New York, Ny, Us

• Design, Implement & Support Cisco Collaboration Systems for many companies including:- Delta Airlines- Southern Company- Synovus Financial- Suntrust- LexisNexis- eTrade Financial- Mercedes-Benz USA• Exntensive Experience with full sutie of Cisco Collaboration Products - Cisco Unified Communications Manager- Cisco Unity Connection- Cisco IM & Presence / Jabber- Cisco Webex Teams & Cisco Webex Calling- Cisco Contact Center Express- Cisco Immersive TelePresence• Pre-Sales for Cisco Collaboration Systems• Cisco Unified Customer Voice Portal - CVP• Amazon Connect Call Center Solution• Cisco Unified Call Studio• Cisco Unified Contact Center Enterprise• Create Detailed Documentation & Design for Customers• Create and Present End User and Admin Training for Customers• VMware Virtualization• Riverbed Applicance Design and Support• Meraki Cloud Networking

Hartford, Ct, Us

• Designed a Redundant Data & Voice Network• Designed a Dual-Homed Data Center Environment• Researched and Identified Redundant Data Centers• Researched and Identified Redundant MPLS Providers• Researched and Identified Redundant SIP Providers

Atlanta, Georgia, Us

• Design & Implement Cisco Unified Communications Manager & Unity Connection..• Design and Install Cisco Unified Communications Manager Express and Unity Express.• Plan, Design & Implement a Disaster Recovery Solution• Configure & Install Riverbed Steelheads 250H, 550H, 1050H, 5050H, CMC 8005 & SMC-8500.• Design & Manage 150+ MPLS Remote Sites.• Deployed Cisco ASA5520s to replace VPN3030s.• Implement VMware ESXi in the Test Lab• Project Management• Designed & implemented a cost-effective Frame over DSL solution at retail locations• Contract Negotiations & RFPs for Data, Voice, Security & DR• Wireless LAN Site Surveys & Installs

Atlanta, Ga, Us

• Monitoring 750+ Georgia Pacific WAN for network related troubles. • Troubleshooting network issues in a timely manner and utilized strong communication skills to update management about chronic troubles.• Circuit Provisioning for sites all over the world.

Master Of Business Administration (M.B.A.), Management Of Technology Mot

Bachelor Of Science (B.Sc.), Computer Science