Pre-Sales Director with over 15 Years of Contact Center Experience providing Complete Customer Journey Solutions for Cisco Contact Centers.- 2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.- 2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.- 2Ring Scripts & Forms guides agents through their conversations with clients. It also enable data collection and the recording of structured information about clients and their needsWe also provide 2Ring Dashboards & Wallboards real-time reporting solutions for Amazon Connect and Genesys PureEngageLet me know how we can enhance your customer care department with our latest offerings!

• Design, Implement & Support Cisco Collaboration Systems for many companies including:- Delta Airlines- Southern Company- Synovus Financial- Suntrust- LexisNexis- eTrade Financial- Mercedes-Benz USA• Exntensive Experience with full sutie of Cisco Collaboration Products - Cisco Unified Communications Manager- Cisco Unity Connection- Cisco IM & Presence / Jabber- Cisco Webex Teams & Cisco Webex Calling- Cisco Contact Center Express- Cisco Immersive TelePresence• Pre-Sales for Cisco Collaboration Systems• Cisco Unified Customer Voice Portal - CVP• Amazon Connect Call Center Solution• Cisco Unified Call Studio• Cisco Unified Contact Center Enterprise• Create Detailed Documentation & Design for Customers• Create and Present End User and Admin Training for Customers• VMware Virtualization• Riverbed Applicance Design and Support• Meraki Cloud Networking

• Designed a Redundant Data & Voice Network• Designed a Dual-Homed Data Center Environment• Researched and Identified Redundant Data Centers• Researched and Identified Redundant MPLS Providers• Researched and Identified Redundant SIP Providers

• Design & Implement Cisco Unified Communications Manager & Unity Connection..• Design and Install Cisco Unified Communications Manager Express and Unity Express.• Plan, Design & Implement a Disaster Recovery Solution• Configure & Install Riverbed Steelheads 250H, 550H, 1050H, 5050H, CMC 8005 & SMC-8500.• Design & Manage 150+ MPLS Remote Sites.• Deployed Cisco ASA5520s to replace VPN3030s.• Implement VMware ESXi in the Test Lab• Project Management• Designed & implemented a cost-effective Frame over DSL solution at retail locations• Contract Negotiations & RFPs for Data, Voice, Security & DR• Wireless LAN Site Surveys & Installs

• Monitoring 750+ Georgia Pacific WAN for network related troubles. • Troubleshooting network issues in a timely manner and utilized strong communication skills to update management about chronic troubles.• Circuit Provisioning for sites all over the world.