Scott Eugene, Mba Email & Phone Number

Palm Beach Gardens, Fl, Us

Finalized monthly analyses of business trends and variance of financial results and Key Performance Indicators to be used in management reviews and strategic business analysis sessions.Assisted in the preparation of weekly/monthly/quarterly financial reporting packages and annual financial statements.Review financial data and create financial models for decision support.Assisted in preparing budgets, short and long-term forecasts, and trend analysis.Collaborate with… Show more Finalized monthly analyses of business trends and variance of financial results and Key Performance Indicators to be used in management reviews and strategic business analysis sessions.Assisted in the preparation of weekly/monthly/quarterly financial reporting packages and annual financial statements.Review financial data and create financial models for decision support.Assisted in preparing budgets, short and long-term forecasts, and trend analysis.Collaborate with cross-functional teams to improve financial processes and systems.Participated in ad-hoc projects and initiatives as needed.Conducted variance analysis and provide insights to improve financial performance.Supported the preparation of investor relations materials and presentations.Successfully tracked & monitored financial & operational performance for sales representatives and tracked commissions. Show less

Coral Springs, Florida, United States

Built analytical tools and reports to support various business units to make positive improvements that impact sales and profit as well as cost reductions.Analyzed business metrics by geography, product mix, gross margin, manufacturer’s market share, units, average unit price, and other sales and profit drivers.Supported business departments with timely reports, value-added analysis, and identify potential performance gaps, recommend modifications to documents, tools, systems and/or… Show more Built analytical tools and reports to support various business units to make positive improvements that impact sales and profit as well as cost reductions.Analyzed business metrics by geography, product mix, gross margin, manufacturer’s market share, units, average unit price, and other sales and profit drivers.Supported business departments with timely reports, value-added analysis, and identify potential performance gaps, recommend modifications to documents, tools, systems and/or processes.Proactively identify internal best practices which may be implemented.Follow department standards and metrics to drive performance to a high level of excellence.Maintain open communication with management to help document accomplishments and understand how performance expectations, conduct and organizational missions are linked.Built a strong relationship with cross functional teams to identify areas for growth opportunities and influence their priorities by identifying and structuring the key problems impacting performance. Show less

Coral Springs, Florida, United States

Coral Springs, Florida, United States

Effectively managed a high-volume of inbound and outbound customer calls.Answered a constant flow of customer calls with up to 30 calls in queue per minute.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Mastery of customer service management systems and databases.Conducted performance reviews for… Show more Effectively managed a high-volume of inbound and outbound customer calls.Answered a constant flow of customer calls with up to 30 calls in queue per minute.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Mastery of customer service management systems and databases.Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.Met or exceeded service and quality standards every review period. Show less

Miami, Florida, United States

Managed call center from initial start-up to full operational status.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.Updated team members about changes in hotel products, services, pricing and policies.Reviewed account information and charges with guests during check-out.Resolved service-related problems in a timely manner.Verified that personal and payment information on guest accounts was accurate and… Show more Managed call center from initial start-up to full operational status.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.Updated team members about changes in hotel products, services, pricing and policies.Reviewed account information and charges with guests during check-out.Resolved service-related problems in a timely manner.Verified that personal and payment information on guest accounts was accurate and complete.Developed departmental objectives, work schedules, budgets and policies.Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Show less

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Biology, General