Ossian Renard Email & Phone Number

Cork, Munster, Ireland

Dealing and handling special and serious cases

County Cork, Ireland

Airbnb - Multilingual Trip Case ManagerWorking as Airbnb Trip CX Specialist, handling customer’s queries with enthusiasm and flexibility, providing information and solutions to users, mediating between the parts to resolve escalating disputes, processing refunds and reimbursements with the highest standard of professional customer care.Responsibilities:• ➢ Answering inbound customers calls and emails regarding issues and complaints, providing education about the website and suggesting solutions to customers in a professional manner• ➢ Dealing with all escalated complaints, investigating the issue efficiently whilst maintaining high levels of customer service and satisfaction• ➢ Resolving disputes between the parts through excellent mediation skills and with professional attitude• ➢ Processing refunds, reimbursements and offering rebooking assistance to users, whilst maintaining high level of empathy• ➢ Maintaining a positive work environment helping team members with difficult queries• ➢ Faithfulness the users/customers and provide good services ☻

County Cork, Ireland

County Cork, Ireland

Airbnb - Multilingual Customer Experience SpecialistNon-Trip CX Case Manager - Tier 1 (4 months)• ➢ Understanding the company's core values and the platform• ➢ Investigation of cases and escalation to the right department (Such as TnS, TnL, Trip)• ➢ Educate user about the plateform and the rules of Airbnb• ➢ Provide beautiful customers experiences • ➢ Faithfulness the users/customers and provide happy good services ☻

Région De Bruxelles, Belgique

➢ Created company's website with software such as (Adobe Dreamweaver CC, Octave) ➢ Making design of the website (weekly update with software such as : Adobe Photoshop, Photoshop Elements 14, Adobe Illustrator CC) ➢ Marketing Service & managing the Facebook page (Social Networking) ➣ Making the book/ program with the new releases/books for the representatives ➣ Taking care of the customer’s order and queries ➣ keeping the website update daily

Région De Namur, Belgique

Région De Namur, Belgique

Men's ready-to-wear clothing store

Music

Activities and Societies: Certification of Electronic Music Producer

International Marketing

Marketing/Marketing Management, General

Activities and Societies: Graduated in Management and Sales Marketing• ➢ Basic Management Diploma : Able to launch my own activities.