Ossie Lang Email & Phone Number

Launceston, Tasmania, Australia

Launceston, Australia

Launceston, Australia

• Processing, checking and management of consignment stock lines
• Contracting, ordering and processing fertiliser
• Co-ordinating and shipping of bulk goods, and driving freight saving initiatives.
• Ordering, co-ordination and processing of bulk stockfeed, including freight equalisation reconciliation and lodgement.
• Delivering excellent customer service to clients over the phone and in store;
• Supporting for sales representatives including product, pricing and availability enquiries

Longford, Tasmania

• Developing effective and profitable relationships with new and existing customers and distributors within the Asia-Pacific region in order to maintain and expand sales channels.
• Identifying and pursuing sales opportunities, and tracking these opportunities in our Client Relationship Management software.
• Developing & implementing order, production and shipping reports to provide visibility of progress throughout the company.
• Delivering excellent customer service at all times, including the resolution of any customer issues, whilst adhering to Quality, Production and Logistics guidelines and company specifications.
• Quoting on product pricing and stock availability, both to customers and other sales representatives.
• Acting as a liaison & coordination point between the Operations team in Australia and the Sales teams in the US & UK (Head Office).

Sydney, Australia

• The control of all Maersk Line assets in PNG including the management of container inventory and movements within Papua New Guinea & the Solomon Islands in order to maintain sufficient stock while minimising idle stock.
• Cost control, including quote approvals, for container maintenance and repair to reduce unnecessary spending and meet cost accuracy targets.
• Establish and maintain effective working relationships with external vendors and agents working on the ground in Papua New Guinea & the Solomon Islands.
• Report on vendor and agency performance, along with internal key performance measures to the Maersk Line Australia CEO and other senior management.
• Provide support to Logistics Team when required.

Sydney, Australia

• In early 2013 Maersk relocated me to Sydney head office to be a Client Coordinator. My duties included those listed under Sales Support Executive (Melbourne) as well as the following responsibilities:
• Driving process improvement with IT system and Global Service Centre utilisation.
• Training new team members in Maersk procedures and systems, required to complete the sales support function.
• Providing support and assistance to other team members to ensure consistent service levels for all Maersk Line customers.

Melbourne, Australia

• Delivering excellent customer service, via the phone, email and face-to-face meetings.
• Developing profitable and proactive relationships with clients and potential customers.
• Timely preparation of rate quotes, including tender responses in line with parameters set by management and customer requirements.
• Accurate filing of quotes, free time arrangements, and other important correspondence, to reduce invoice disputes and other service issues.
• Tracking client meetings (both phone & face to face) and sales opportunities in customer relationship management software as part of the sales process.
• Successfully identifying and following up on sales opportunities through the sales pipeline in our customer relationship management software.

Melbourne, Australia

• Delivering excellent customer service with all enquiries, over the counter, the phone and via email and redirecting where appropriate.
• The accurate release of Electronic Delivery Orders for import collections and Bills of Lading for exporters.
• Accurate filing of import bills of lading, letters of authority, and banking records.
• Contacting origin ports when there are problems relating to shipments and communicating via email or phone with a vast range of people internationally to expedite the release of documents required for import clearance.
• Collating, balancing and depositing the daily banking of all cheques received.

Graduate Certificate In Maritime & Logistics Management

Bachelor Of Agricultural Science

Education record