Ossie Lang Email & Phone Number

Launceston, Tasmania, Australia

Launceston, Australia

Launceston, Australia

• Processing, checking and management of consignment stock lines• Contracting, ordering and processing fertiliser• Co-ordinating and shipping of bulk goods, and driving freight saving initiatives.• Ordering, co-ordination and processing of bulk stockfeed, including freight equalisation reconciliation and lodgement.• Delivering excellent customer service to clients over the phone and in store;• Supporting for sales representatives including product, pricing and availability enquiries• Reconciliation of supplier invoices, discrepancies and queries• Providing support for State Farm Supplies Management – including reporting, reconciliation, communication and any other administrative tasks as required.• Organising and Facilitating monthly meetings with the state-wide agronomy team• Debtor management, including client credit applications and queries.• Creation, communication and management of marketing materials including creating and a social media presence.

Longford, Tasmania

• Developing effective and profitable relationships with new and existing customers and distributors within the Asia-Pacific region in order to maintain and expand sales channels.• Identifying and pursuing sales opportunities, and tracking these opportunities in our Client Relationship Management software.• Developing & implementing order, production and shipping reports to provide visibility of progress throughout the company.• Delivering excellent customer service at all times, including the resolution of any customer issues, whilst adhering to Quality, Production and Logistics guidelines and company specifications.• Quoting on product pricing and stock availability, both to customers and other sales representatives.• Acting as a liaison & coordination point between the Operations team in Australia and the Sales teams in the US & UK (Head Office).• Coordinating with Production, Quality Control, and other departments to provide the consumables, raw materials and other stock needed in a timely fashion and therefore reduce delays in production and testing timeframes.• Coordinating the dispatch of samples and product to meet customer requirements and deadlines.• Streamlining the stock management of daily raw product collections (up to approximately 4,000 Litres per day), and the subsequent testing to provide accurate figures allowing better-informed decision making in production planning.• Preparing monthly sales reports and distributing to the Sales and Management teams to ensure accountability and visibility across the company.• Working with the Sales, Quality, Production and other relevant teams to develop new products to meet evolving customer demands and market opportunities.• Represent Selborne Biological Services at trade shows and make presentations on behalf of management.• Developing marketing material for new and existing products.

Sydney, Australia

• The control of all Maersk Line assets in PNG including the management of container inventory and movements within Papua New Guinea & the Solomon Islands in order to maintain sufficient stock while minimising idle stock levels.• Cost control, including quote approvals, for container maintenance and repair to reduce unnecessary spending and meet cost accuracy targets.• Establish and maintain effective working relationships with external vendors and agents working on the ground in Papua New Guinea & the Solomon Islands.• Report on vendor and agency performance, along with internal key performance measures to the Maersk Line Australia CEO and other senior management.• Provide support to Logistics Team when required.

Sydney, Australia

In early 2013 Maersk relocated me to Sydney head office to be a Client Coordinator. My duties included those listed under Sales Support Executive (Melbourne) as well as the following responsibilities:• Driving process improvement with IT system and Global Service Centre utilisation.• Training new team members in Maersk procedures and systems, required to complete the sales support function.• Providing support and assistance to other team members to ensure consistent service levels for all Maersk Line customers.

Melbourne, Australia

• Delivering excellent customer service, via the phone, email and face-to-face meetings.• Developing profitable and proactive relationships with clients and potential customers.• Timely preparation of rate quotes, including tender responses in line with parameters set by management and customer requirements.• Accurate filing of quotes, free time arrangements, and other important correspondence, to reduce invoice disputes and other service issues.• Tracking client meetings (both phone & face to face) and sales opportunities in customer relationship management software as part of the sales process.• Successfully identifying and following up on sales opportunities through the sales pipeline in our customer relationship management software.• Cross-functional liaison with all departments within Maersk to ensure that clients are handled in a consistent manner and that information and issues are shared across all departments, in particular, supporting the finance department & customer service team in the resolution of invoicing disputes & other service issues• Regular reporting on various data gathered, including targets versus actuals, opportunities quoted, & client feedback.• Handling all sales related enquiries when the direct sales executive is not available.• Developing market and commodity knowledge, and presenting this information to the trade and marketing team as part of the pricing and quoting process.

Melbourne, Australia

• Delivering excellent customer service with all enquiries, over the counter, the phone and via email and redirecting where appropriate.• The accurate release of Electronic Delivery Orders for import collections and Bills of Lading for exporters.• Accurate filing of import bills of lading, letters of authority, and banking records.• Contacting origin ports when there are problems relating to shipments and communicating via email or phone with a vast range of people internationally to expedite the release of documents required for import clearance.• Collating, balancing and depositing the daily banking of all cheques received.

Graduate Certificate In Maritime & Logistics Management

Bachelor Of Agricultural Science

Education record