Titles during term:Service Manager Assistant Service ManagerA division of Jefferson Group, I am responsible for the companies day-to-day Service Department notwithstanding Technician, Service Advisor's, Spare Parts Interpreter and Workshop Controller. Development of staff in guest experience, retention and management philosophies are critical in this role.Managing a team of 35+ members, the role encompasses revenue and commercial responsibility. The frontline team pursues new opportunities and account managed existing quest. As a team, we made significant progress in guest retention and developed a united work culture delivering year-on-year growth in sales and revenue.I act as a senior point of contact for our clients and liaise with high-end stakeholders, including Dealer Principal, General Manager and Sales Managers.• Strong product management• Face-to-face meeting with key personnel • Work with stakeholders to improve profitability across key product lines• Regular account reviews to ensure that customer deliverables are met• Develop commercial business solutions

My success with Jefferson Group earned me a position to co-service manage the Kia dealership; which was to capitalise on revenue growth and new customer acquisition. The role was handed to me at the early conceptual stage. My brief was to recruit and develop front line team including workshop technicians.• Grow market within geographical zone• Developed a successful local service centre• Continue to grow the Jefferson Group

Titles during term:Service Manager (Epping BranchService Manager (Niddrie Branch)Service Manager (North Melbourne Branch)Service Manager (Footscray Branch)Assistant Service Manager (Sunshine Branch)Assistant Service Manager (Altona Branch)