Hi, I'm Ashish, As an experienced Regional IT Manager APAC at Woodbridge Group, I am a proactive, dynamic, versatile, competent, and personable professional with 15+ years of experience in maintaining and expanding cross-functional delivery teams. I have a proven track record of liaising with executives, the SOC Team, the NOC technology team, and the Service Desk team to achieve organizational goals.I hold a B.Tech in Computer Science with a 7.0 GPA from Dr. A.P.J. Abdul Kalam Technical University, Lucknow, and currently reside in Pune, Maharashtra, India. My passion lies in leveraging my interpersonal skills to enhance customer satisfaction and experience.With over 15 years in the IT industry, I have acquired technical skills such as ITILv4 Foundation, CCNA R&S 200-301, IP Data Networking, and AWS Solution Architect Associate. My career has seen me work for multiple ISPs abroad, manage NOC centers, and lead teams of over 40 members, focusing on resource management and recruitment. My areas of expertise include Order Management, Service Configuration & Activation, Service Assurance, Fault Management, Customer Service Support, and Quality Management (SLA performance, Brainstorming, RCA, and trend analysis).My greatest strength is my capacity and eagerness to learn new technologies and interpersonal skills. I am dedicated to making the most of every minute of my day, ensuring efficiency and effectiveness in my work.
Listed skills include Ipv6 Forum Silver Certified, Ccna, Screening, Benefits Negotiation, and 10 others.