Experienced IT/OT Professional | Technical Expertise | System Optimization | Network Connectivity | Project CoordinationResults-driven IT/OT professional with a proven track record in ensuring optimal performance of technology systems and operations. Committed to aligning IT strategies with business objectives to drive organizational success. Skilled in providing technical expertise and guidance to field office IT staff on the operations and maintenance of IT/OT networks.Key Skills:System Performance AssessmentStrategic Development and ImplementationTechnical Solutions FormulationNetwork Connectivity EnhancementCommunication Systems MaintenanceProject Scope DefinitionTimelines and Cost EstimationResource AllocationTeam ManagementCost ManagementVendor ManagementWith a keen eye for detail, I specialize in assessing system performance and identifying opportunities for improvement. Leveraging my technical acumen, I develop and implement strategies to enhance the organization's systems, network connectivity, and communications. By staying up to date with the latest industry trends and emerging technologies, I ensure that our systems are optimized for peak performance and efficiency.Collaboration and effective communication are at the core of my approach. I excel in coordinating with department directors and staff to define project scopes, establish timelines, estimate costs, and allocate budgets and resources. By fostering strong relationships and aligning objectives, I facilitate seamless project execution and achieve successful outcomes.If you are seeking a dedicated IT/OT professional who can drive technological advancements and optimize system performance while aligning with business objectives, let's connect. Together, we can leverage my expertise to ensure your organization's technology infrastructure is primed for success.

Started a new position with this new firm and willing to succeed in further future, determined to learn management skills with my superiors and leadership.As of now here I am responsible and managing few services like staffing for service desk, NOC & SOC, including SLAs, knowledge building for SD, technical documentation for the organization, managing Asset Management projects and many more to come in future.Responsible for delivering best services to all more than 2700 employees support related to IT infrastructure as well as security, understanding some major part of procurement as well licenses for software servers etc.Hoping in future will acquire lot of new knowledge related to management and so many new endeavors coming on way.

Worked with CompuCom more than 1years and 6months, was leading a team of 30 members from NOC. Managing NOC for four different clients it was GameStop, Office Depot, CompuCom and ACS USA, for all these four organization I was handling NOC L1 here from India CompuCom location.Responsible for queue management, incident management regularizing the staffing for NOC services as it was a 24*7 support, team building activities.It was a nice experience I had with CompuCom, I acquired the intangible learnings from here.Thanks Team CompuCom and my Leaders !!

I am helping this organization for its IT infrastructural needs and all of the IT support for their environment, like Networking, Servers, Cloud migration, etc.Any kind of required IT needs I am providing them technical consultancy. I am responsible for designing, setting up, and maintaining computer networks at either an organization or client location of DACWAY.Manage and administer technical issues for customers in a teamIdentify and fix all onsite infrastructure issuesMaintain IT infrastructure documentationAnalyze and coordinate network documentation with account managersPropose and implement the latest technology for increased network productivity

Started a new position with Infosys as I got promoted this year and handling a team of 20 members, the new client is Telstra and handling the NOC centre for their client i.e NAB ( National Australian Bank) and QANTAS Airlines Australia.Managing all escalation coming in and supporting my team members technically, reporting to the client directly in weekly meetings.Responsible for team managing and resource building recruiting etc.

Now working on the new project of Infosys, client is Spark an ISP from New Zealand, working here as a technical consultant for thier all migration of ASAM to ISAM, their all PE end configuration, wokring on Juniper devices like M40, 7750 etc. Nokia 7450, Alcatel Lucent devices.

Joined Infosys BPO Ltd. As a process specialist for Telstra Corporation Project.Working with CIP-DSPS(Digital Service Packet Switching) team ,designing CE Router's configs and managing the connectivity between PE to CE, responsible to manage 4G connectivity of ISP. Troubleshooting BGP working, cellular 4G backup.Working on tools RASS-P , MICA, CNS-DI, ODIN.

I worked here as a networking engineer and helped our clients like GRENNKO, LiquidHub, ValueLabs etc into their network integration and there network maintenance. Provided consultung part to our clients for migrating from IPv4 to IPv6. And for the awareness of our clients and colleagues taken lectures on IPV6 technology and their migration techniques like DUAL STACK , TRANSITION TECHNIQUES, TRANSLATIONS , ADAPTION OF IPv6 etc.

I was trainer in IMS divison of Seed Infotech Ltd. Pune.