Founded in 1960, Organic Milling is an SQF Level 3-certified cereal and snack manufacturer in San Dimas, California. They have been innovating unique and good-for-you food products for nearly 60 years.

Effectively managed 88 floor employees, one supervisor, and seven leads at this top 100 3PL company.Combine business development and financial management expertise in order to increase productivity and profits. Mentor, motivate, and maintain an efficient staff that optimizes procedures to reduce costs.Identified, analyzed, and improved upon existing processes for better throughput results.

Recruited, selected, hired, and trained a high-quality staff on all shifts; coached and motivated them to achieve and exceed operational goals.Streamlined a $7.4M inventory by managing daily cycle counts and performing weekly audits on issued versus used actuals.Planned, monitored, and managed projects through the effective and efficient coordination of materials, personnel, and resources.Identified mistakes and made necessary adjustments while accurately organizing inventory.

Consistently maintained high production rates while managing 80 employees and nine different facilities.Reduced monthly inventory variance by 85 percent by implementing product placement and inventory slot allocation.Reduced inventory loss by $186k over the course of 4 months.Ensured full compliance with all department, building, state, and federal safety policies and procedures

Elected to manage our entire Boston, MA facility to bring it up to ISO/TS 22002-1 standards and improve overall distribution process. Managed a group of 20 employees.PIT (Powered Industrial Truck) Certified.Implemented procedures to improve overall job performance and reduce unproductive time.Created and trained all employees on One Point Lessons (OPL) to improve work techniques.Instituted audit sheets to perform daily warehouse audits on all raw materials.Performed monthly safety inspection walkthroughs to ensure a safe work environment.Designated to be Safety Captain under the P.E.R.T (Plant Emergency Response Team) Program.Maintained accurate on hand inventory by performing daily cycle counts on top $$$ materials while also conducting monthly inventory counts.Ran variance reports to find and correct any negative variances shown.Created, verified and closed Transfer Orders (TO's).Worked hand in hand with QA to manage and maintain allergen program.Kept track of and advised purchasing of all raw materials shortages so that inventory could be replenished.Managed USDA and FDA product inventory and ensure they were maintained according to standard

Designed and developed systems and system improvements that upgraded operations and drove positive change.Drew upon extensive experience in order to proactively resolve complex management problems and improve the flow of operations.Increased accuracy of inventory by initiating a bar code system.Reduced downtime 13 percent per quarter by implementing a downtime tracking system.

A division of Retail Sales Finance that handles a $7.2B high balance RV/Marine consumer lending portfolio servicing all 50 states including Puerto Rico and the Virgin Islands.Collected on delinquent accounts ranging from 30 – 85 days past due via Automated Dialer System.Reduced profit losses by providing loss mitigation tools such as loan modifications, payment extensions, and settlements.Minimized collateral repossessions by up to 100 units per day by negotiating firm arrangements with consumers to bring and maintain delinquent accounts current.Maintained a quarterly re-certification on regulations set by FDCPA, AML, BSA, FLF, FCRA, CCR, and CCA.Selected to administer extended training to all new hires to ensure company integrity and compliance with state and federal laws were maintained.Selected to handle all Spanish incoming and outbound calls.Assisted senior management with testing and Implementation of software applications such as N.I.C.E, Western Union Speedpay, and Davox Dialer Blend functionality.Achieved “Performance Recognition Award” for collecting $110,721.00 in a single month.Awarded the GE Consumer Finance “Success Award” 2008 for handling special projects set by

A full service creditor’s rights law firm specializing in the recovery of non-performing consumer and commercial debt for national and international clients.Managed a group of 8 representatives under the LEG Unit (Liquidation Enhancement Group).Assisted IT by setting up and trouble shooting IP telephones (Avaya).Co-Monitored Dialer System to assure call distribution to representatives.Originated individual goal paths for employees to achieve monthly company revenue.Reviewed all settlement offers with clients to minimize profit loss by 20%.Prepared documents for non performing accounts to be submitted for Judgments.Conducted monthly FDCPA training classes for both new and current employees.Monitored and reviewed recorded calls to assure compliance with both state and federal laws.Rewarded the “Exceptional Performance Certificate” for team ranking #1 in total dollars collected.

Collected on past due accounts ranging up to 120 days past charged off.Managed an assigned portfolio of over 1,000 accounts to generate company profit.Skip Traced consumers using various skip tools.Negotiated payment arrangements, settlements or alternative forms of repayment with consumers for our clients.Maintained a 100% compliance rating.

A top online resource for finding information and insights on businesses and retailers to help millions of consumers find valuable local business information in both internet and print ads.Handled incoming calls from customers who had issues with their purchased ads.Resolved all claims while using the VAST System.Reduced mail in claim resolution time by 75%.Achieved “Certificate of Excellence” for providing extraordinary customer service. Faxed, scanned, and filed documents such as contracts, dispute letters, and ad proof documents.

An $8B dollar pioneer in the direct selling industry as the world’s leading global brand in vitamins, minerals and dietary supplements.Processed and reviewed all walk in customer orders to ensure customer satisfaction.Pulled on average of 50-100 customer orders from facility warehouse.Assembled and loaded pallets using pallets jacks into delivery trucks.Maintained accurate inventory count by printing, placing and scanning all product labels.