Carlos Osvaldo Ortiz Juarez Email & Phone Number

Mexico

I am currently focused on implementing advanced tools at Airline's OCC (Operations Control Center) to manage flights, aircraft, fleets, crew and Flight planning processes.

New York City Metropolitan Area

Translate books and articles, responsible of editing video forums from English to Spanish and adapting it with the Lecturer gesticulation in order to have a smooth result for the final users - Hispanics.Achievements: translate 2 books and edit 25+ video forums.

Mexico City Metropolitan Area

‐ Controlled daily logistics operations in 80+ aircraft, 350+ flights with passengers, cargo and merchandises, routes planning‐ Managed any kind of operational issue such as delays, cancellations, lack of crew, overbookings, airport or weather conditions in order to restore operations and rise NPS and customer service levels‐ Led a complex cross-functional team made up over 100 people - 15 working on site at OCC, 5 working at Mexico City airport and 80+ AeroMexico airport representatives around the world (Mexico, USA, Canada, Central-South American and Caribbean, Europe and Asia)‐ Analyzed METAR, TAF, NOTAM, AIP and other technical information in order to ensure operational integrity‐ Conducted operational briefings and composed reports / messages addressed to Managers, Directors, VPs, SVPs, C-level executives and stakeholders‐ Headed new procedures, root cause analytics and KPIs design (extra duties from my first Project leader role)Key achievements:‐ Reduced by 20% repercussion delays‐ Increased by 80% on time departures (D0) and continuous improvement of punctuality‐ Rose by 40% NPS when protecting ASAP the affected passengers (rebook them to other flights or create an special Rescue flight)‐ Projects: created 3 procedures, applied root cause in 300+ wrong flight data in the Operations Data Store, executed 2 new KPIs, trained people

Mexico City Metropolitan Area

‐ Served as a link between OCC Duty manager and MEX airport‐ Monitored logistics operations over 200 developing flight routes from/to MEX airport‐ Suggested operational adjustments when facing issues‐ Researched root cause and administered KPIs (extra duties from my first Project leader role)Key achievements:‐ Lessened by 9 minutes the time of notifying operations changes to enhance punctuality‐ Decreased by 20% arrival delays when suggesting gates optimization‐ Projects: updated 1 procedure, utilized root cause in 180+ wrong data within the Operations Data Store, renewed 5 KPIs, trained people

Mexico City Metropolitan Area

‐ Assigned 3000+ flights and 90+ maintenance activities on 60 aircraft, in the short to medium term based on each aircraft restriction and requirements‐ Drove an initiative to reduce operational costs and the impact to flights‐ Pioneered users and data management, root cause data analysis and procedures design (extra duties from my previous Project leader role)Key achievements:‐ Grew by 25% maintenance compliance schedule in Embraer fleet‐ Improved by 20% on time departures (D0) in Embraer fleet ‐ Guided change management with 20+ people to adapt them in the new functions‐ Saved +1 million USD when replacing 40+ major maintenance positioning (empty, non profit) flights with profitable ones‐ Projects: employed root cause in 400+ wrong flight data within the Operations Data Store, designed 1 procedure, trained people

Mexico City Metropolitan Area

‐ Managed 3 big projects from beginning to end (kick-off until their in-production stage)‐ Performed 5 complex process mapping and documentation‐ Executed test cases (scripts), end-to-end integration with other systems such as Scheduling, dispatch, AMOS, reservations and passengers, cargo, crew, Operations Data Store, on-board ACARS etc‐ Served as the Admin of database and 3 SaaS, designed KPIs and root cause data analytics‐ Set up the procedures for launching Aircraft operations planning & utilization activities in Embraer fleetKey achievements:‐ Implemented 3 systems (SaaS): Movement Manager, JetPlanner and Fleet Solver by migrating 5 old tools, supervised their cutover and stabilization‐ Adjusted 5 business process on AeroMexico and AM Connect fleets‐ Oversaw 10+ Movement Manager system upgrades & improvements‐ Developed 10+ new KPIs and periodic training to personnel‐ Devised 4 procedures which promoted continuous improvement at OCC‐ Applied root cause in 550+ wrong data‐ Founded the logistics to implement 2 daily operational briefings

Cuernavaca Metropolitan Area

‐ Researched all Airport infrastucture, personnel knowledge and procedures‐ Performed the System description and Gap analysis‐ Contrived reactive, proactive and predictive processes to identify hazards and root cause analysis‐ Started up risk assessment and mitigation procedures, the management of change, continuous improvement‐ Designed safety reporting and investigation, safety data collection, analysis and indicators, safety audits and promotion in order to reduce probability and severity of accidents and incidents‐ Introduced this SMS implementation plan based on 10+ Mexican and ICAO’s regulations

Management Skills Program, Business And Social Skills

Bachelor Of Science - Bs, Aerospace, Aeronautical And Astronautical Engineering, Operations And Transport Field Of Study.

Graduated Aeronautical Engineer, diploma and professional license.