Osvaldo Hernandez

Osvaldo Hernandez Email and Phone Number

Individual Services Coordinator at Community Service Options @ Community Service Options, Inc.
chicago, illinois, united states
Osvaldo Hernandez's Location
Greater Chicago Area, United States
Osvaldo Hernandez's Contact Details

Osvaldo Hernandez work email

Osvaldo Hernandez personal email

n/a
About Osvaldo Hernandez

My aim is to make products and services simpler for people to engage with by making interfaces easier to use. Lowering the cognitive load, through intuitive design, is one of my main end goals & to get to that point I’ve relied heavily on my empathy for users. Empathy has been the force at my back that has flowed into every aspect of my design process: discover, design, & deliver. During the discover phase I set out to meet users as a means of gathering qualitative data, using user surveys/interviews etc. Once my notes have been gathered, I move on to create rough designs which get user tested & reworked based on the initial user interaction. After I’ve run preference & click tests to reinforce the projects information architecture the work is finally ready to start moving forward. User Feedback is my currency and rather than dismiss critiques I use my empathy to create a better product. Let’s design with the user in mind always! Please view my portfolio for work examples & get in touch with potential work opportunities! View my portfolio: https://www.behance.net/ohernandezefde *Skills* -User Centered Thinking -Heuristics of Usability -Usability Analysis & User Personas-Information Architecture -Semantics and SEO -Wireframing & Prototyping -User Flows and A/B Testing -Basics of UI and Visual Design

Osvaldo Hernandez's Current Company Details
Community Service Options, Inc.

Community Service Options, Inc.

View
Individual Services Coordinator at Community Service Options
chicago, illinois, united states
Website:
cso1.org
Employees:
19
Osvaldo Hernandez Work Experience Details
  • Community Service Options, Inc.
    Individual Services Coordinator
    Community Service Options, Inc. Jul 2023 - Present
    Chicago, Illinois, United States
    Registered clients for respite services & administered respite worker's payrollRan annual updates for clients on the state benefits waitlist to ensure their continued eligibilityPerformed monthly home visits for clients, confirming their well-being & documenting the quality of care they receive.
  • Children'S Wisconsin
    Licensing Specialist
    Children'S Wisconsin Jan 2022 - Dec 2022
    Milwaukee, Wisconsin, United States
    Conducted Home Studies for prospective foster parents. Administered background checks, home inspections, & psychosocial assessments.
  • Wisconsin Early Autism Project
    Behavioral Health Technician
    Wisconsin Early Autism Project Oct 2021 - Dec 2021
    Milwaukee, Wisconsin, United States
    Directed behavior plans designed by the Board Certified Behavior Analyst. Recorded data during behavior using online platform. Transcribed session results and summary onto a database.
  • Autism Therapy Solutions
    Behavioral Health Technician
    Autism Therapy Solutions Feb 2021 - Aug 2021
    Chicago, Illinois, United States
    Executed behavior plans designed by the Board Certified Behavior Analyst. Recorded data during behavior therapy sessions. Transcribed session summary onto an online data platform.
  • Uber Freight
    Customer Service Representative
    Uber Freight Aug 2019 - Jun 2020
    Chicago
    Assisted both English and Spanish speaking customers nationwide. Investigated case details to determine as well as solve for the root cause of logistics issues. Learned and mastered multiple applications including contact management system & knowledge bases
  • Home Chef
    Customer Support
    Home Chef Mar 2018 - Jul 2019
    Greater Chicago Area
    Provided assistance to customers with general questions, leading to an enhanced understanding of the service. Solved and provided solutions regarding any product errors, as means of generating a better experience & maintaining customer trust. Communicated user pain points over to the design team, which resulted in website improvements.
  • Safe Humane Chicago
    Volunteer
    Safe Humane Chicago Jul 2017 - Sep 2017
    Trained dogs as a means of increasing their chances of being adopted. Applied positive reinforcement techniques to fortify newly learned skills. Collaborated with dog trainers & other volunteers to learn best practices, resulting in supportive work environment.
  • Millennium Park Foundation
    Front Of House Staff
    Millennium Park Foundation Jun 2017 - Sep 2017
    Chicago
    Recommended shows/events based on customer interest & encouraged lineup of shows. Provided general knowledge & directions to tourists visiting the park, resulting in increased visitor engagement & willingness to return regularly.
  • City Year
    Americorps Member
    City Year Aug 2015 - Jun 2016
    Chicago Illinois
    Tutored and mentored 11 students to help ensure future success, which led to more than half of them graduating and moving on to high school. Generated & iterated lessons based on individual & group needs. Recorded student progress in order to identify student's problem areas to improve desired skills and knowledge.

Osvaldo Hernandez Skills

Microsoft Office Social Media Powerpoint Microsoft Excel Photoshop Microsoft Word Public Speaking Facebook Research Spss Ux User Centered Design Heuristics Of Usability Usability Analysis User Personas Information Architecture Wireframing Prototyping User Flows A/b Testing

Osvaldo Hernandez Education Details

Frequently Asked Questions about Osvaldo Hernandez

What company does Osvaldo Hernandez work for?

Osvaldo Hernandez works for Community Service Options, Inc.

What is Osvaldo Hernandez's role at the current company?

Osvaldo Hernandez's current role is Individual Services Coordinator at Community Service Options.

What is Osvaldo Hernandez's email address?

Osvaldo Hernandez's email address is os****@****ber.com

What schools did Osvaldo Hernandez attend?

Osvaldo Hernandez attended Careerfoundry, Syracuse University, Dominican University.

What skills is Osvaldo Hernandez known for?

Osvaldo Hernandez has skills like Microsoft Office, Social Media, Powerpoint, Microsoft Excel, Photoshop, Microsoft Word, Public Speaking, Facebook, Research, Spss, Ux, User Centered Design.

Who are Osvaldo Hernandez's colleagues?

Osvaldo Hernandez's colleagues are Shaneika F., Cso Inc, Wendy Santiago, Kátia Yang, Evelyn Ohadike, Brooke Fidler, Kemi Oke.

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