Otávio Garcia Email & Phone Number

As a Architect Associate I'm responsible for the technical leadership of architectural solutions, including technical research and investigation, ensuring end-to-end software functionality and translating customer requirements into software specifications. Responsible for establishing methodology, processes and quality assurance requirements while creating and validating work estimates ensure CSG compliance standards are followed with supporting documentation. Coordinate with development and test teams to ensure the deliverables are on target while participating in code reviews, design reviews, or other forms of team quality procedures. Provide technical task identification, work estimates and skills required to assist with task scheduling and resource requests.

Londrina Area, Brazil

As a Senior Operations Engineer I'm responsible for optimizing the offers to CSG's end customers, taking development solutions and ensuring that they are operationally sound before going into production. Responsible for evaluating and preparing products for installation, configuration, monitoring and diagnosing processes/procedures to ensure minimal impact as they are launched. Responsible for ensuring an optimization of production from the perspective of the operational team and leverage of technology to ensure that solutions adhere to customers SLA requirements for availability.

Londrina Area, Brazil

As a Billing Systems Analyst Lead I'm responsible for managing teams for one or multiple Managed Services deals, working with resource enablement, delivering SLAs and milestones-based deliverables on target for either Operations, Development (where applicable) and/or Support of the CSG software assets, solutions and services. This position is part of a team that focuses on the customer operations and continuous improvement of processes and services.

Londrina Area, Brazil

As a Business Analyst II I'm responsible for helping to identify, document and execute operational requirements or tasks which feed the business cycle, providing quality assurance, continuous improvement and operational continuity. Also, help the Leaders and Managers on mentoring process for entire Managed Services operational team. This position is part of a team that focuses on the customer operations and continuous improvement of processes and services.

Londrina Area, Brazil

As a Business Analyst I'm responsible for helping to identify, document and execute operational requirements or tasks which feed the business cycle, providing quality assurance, continuous improvement and operational continuity. This position is part of a team that focuses on the customer operations and continuous improvement of processes and services.

Master Of Business Administration - Mba, Organizational Leadership

The people management area is very important for companies, since motivated employees have a direct impact on results. With the MBA.

Master Of Business Administration - Mba, Project Management

The MBA course in software project management and computer networks aims to train and improve technical personnel at a higher level.

Bachelor'S Degree, Computer Science

The Bachelor of Science in Computer Science is capable of solving real world problems, through the construction of computational models.