Favour Olawuyi Email & Phone Number

Lagos, LA, NG

Lagos State, Nigeria

Lagos, Nigeria

• Act as primary technical contact to deliver advanced troubleshooting and problem-solving solutions for corporate clients while ensuring ticket resolution and satisfaction.
• Mediate the product group and premier customers with ICM escalation calls to deliver swiftresolution to customers’ production environment.
• Facilitate triage sessions with clients and vendors to discuss project feasibility and implementation plan.
• Delivery of technical troubleshooting and problem-solving solutions for corporate customers using Internal tools including issues escalated to the highest level of management.
• Ensure infrastructure cross connectivity using site-to-site connections, utilizing authentications types such as Azure Active Directory, Radius servers, Self-signed certificates for MAC and windows devices.
• Management of critical issues and escalations by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.

Ogun State, Nigeria

• A one-year compulsory National Youth Service Corp.
• Periodic on-site visits to the Abeokuta Gas Power Plant to gain firsthand insights into power distribution to key outlets and terminals.
• Conduction of inventory assessments of various electrical equipment.
• Conduction of on-site evaluations of Electrical Engineering projects overseen by the state government.
• Collation of Project bills for onward assessment by the Chief Engineering office.

Nigeria

• Planned and calculated link budget from ISP’s access point radios to customers station radios using the Ubiquiti ISP design tool - UISP
• Installed and configured Ubiquiti radios in station, access Point and AP repeaters mode.
• Configured network routers ranging from Mikrotik, Linksys, D-Link for network communication.
• Performed network maintenance and network devices upgrades including firmware’s, patches, hot fixes and security configurations
• Established and maintained IT and digital communication infrastructure, including wireless or LAN.
• Troubleshoots network issues remotely and at customers premise within established guidelines.

Lagos, Nigeria.

• Assisted team with tickets such as troubleshooting networks, which includes WIFI connectivity and VoIP related issues.
• Handled the task of documenting network problems and outages, replying mails, answering calls on both the WIFI and Voice services platform.
• Prepared Weekly reports on Wi-Fi businesses which includes calculating uptime and downtime of Wi-Fi networks through the SolarWinds network performance monitor.
• Assigned the task of registering new customers account, resetting old passwords, checking for account issues.
• Visited a voice service customers site for the replacement and installation of a faulty ATA device, maintained a list of IT inventories (PC, Access Points, Switches etc.) to be recycled and repaired.

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering, 2Nd Class Upper

Project Work: OPTIMIZATION OF PATH LOSS ON GSM NETWORKS IN LAUTECH OGBOMOSO: USING MTN AS CASE STUDY This work aimed at investigating path.

Computer Systems Networking And Telecommunications