• Act as primary technical contact to deliver advanced troubleshooting and problem-solving solutions for corporate clients while ensuring ticket resolution and satisfaction. • Mediate the product group and premier customers with ICM escalation calls to deliver swiftresolution to customers’ production environment.• Facilitate triage sessions with clients and vendors to discuss project feasibility and implementation plan.• Delivery of technical troubleshooting and problem-solving solutions for corporate customers using Internal tools including issues escalated to the highest level of management. • Ensure infrastructure cross connectivity using site-to-site connections, utilizing authentications types such as Azure Active Directory, Radius servers, Self-signed certificates for MAC and windows devices.• Management of critical issues and escalations by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved. • Enable and deploy threat intelligence-based filtering using Azure Firewall Capabilities, Web Application Firewall (WAF), and advanced tools such as custom rules, exclusion list, and WAF policy.• Leverage on Wireshark/NetMon tools in analyzing network packet captures/traces to isolate network route issues. • Implementation, Deployment and Support of Microsoft Azure IAAS resources.• Implementation of network security measures like WAF- Web Application Firewalls, Azure Firewalls, NSG - Network Security Groups to ensure trusted and malicious-free environment for customers on Azure platform.

• A one-year compulsory National Youth Service Corp. • Periodic on-site visits to the Abeokuta Gas Power Plant to gain firsthand insights into power distribution to key outlets and terminals. • Conduction of inventory assessments of various electrical equipment. • Conduction of on-site evaluations of Electrical Engineering projects overseen by the state government. • Collation of Project bills for onward assessment by the Chief Engineering office.

• Planned and calculated link budget from ISP’s access point radios to customers station radios using the Ubiquiti ISP design tool - UISP • Installed and configured Ubiquiti radios in station, access Point and AP repeaters mode.• Configured network routers ranging from Mikrotik, Linksys, D-Link for network communication.• Performed network maintenance and network devices upgrades including firmware’s, patches, hot fixes and security configurations• Established and maintained IT and digital communication infrastructure, including wireless or LAN.• Troubleshoots network issues remotely and at customers premise within established guidelines.• Monitoring network performance and ensure system availability and reliability

• Assisted team with tickets such as troubleshooting networks, which includes WIFI connectivity and VoIP related issues.• Handled the task of documenting network problems and outages, replying mails, answering calls on both the WIFI and Voice services platform.• Prepared Weekly reports on Wi-Fi businesses which includes calculating uptime and downtime of Wi-Fi networks through the SolarWinds network performance monitor.• Assigned the task of registering new customers account, resetting old passwords, checking for account issues.• Visited a voice service customers site for the replacement and installation of a faulty ATA device, maintained a list of IT inventories (PC, Access Points, Switches etc.) to be recycled and repaired.