• Developing and determining objectives and formulate business strategies, plans, programs, policies and procedures related to business development and operation, as well as monitoring and assessing implementation.• Budgeting and monitoring operation and business development costs. • Recruiting team members, assigning tasks, arranging shifts, and training them to increase outcome quality.• Studying and analyzing operation workflow processes, tools and spaces requirements and equipment layout and implement changes, if needed, and cultivating a safe working environment by developing safety guidelines.• Overseeing the stock count process to ensure products are available for order fulfillment.• Studying and analyzing new opportunities in different categories, areas and cities.• Managing market studies to understand consumer need and behavior and industry trend, and developing and defining new products vision and strategy.• Developing and managing product launching activities and working cross-function with other teams to ensure timely and quality release of products.• Oversee partners relationship management to ensure the best assortment, margins and pursue potential business expansion.• Managing the sourcing and buying process for new products and brands to provide best experience for the customers.• Liaising with other stakeholders within the company; Finance, IT, and Marketing to ensure effectiveness and efficient workflow.• Evaluating overall company performance by gathering, analyzing and interpreting data and metrics, and use found information to innovative problems solving and optimize processes.

•Planning and executing digital marketing activities such as email campaigns, SMS campaigns and Facebook & Instagram paid ads.•Liaising with different sections within the company; Creative, IT, Operation and Business Development to maximise marketing campaigns outcome.•Manage all social media influencer campaigns (Instagram, Snapchat, YouTube & Twitter).•Lead the growth of social media reach and community engagement.•Manage & monitoring monthly marketing budgets across all channels.•Creating monthly marketing report for the marketing director to be used in management meetings.•Source, evaluate and test new marketing channels.•Work with external partners to coordinate campaigns, analyse shared results and manage select partnerships such as Hunger Station, Hello Food, Uber and many others.•Use Google Analytics to study the performance of different marketing channels.•Handles, prepares materials & monitors Social Media Channels on a daily basis. Primarily: Instagram, Facebook and Twitter.•Tracking effectiveness of advertising campaigns and implement continuous improvements and optimisation.•Often photo-shoot the products to be displayed at dokkanafkar.com website

• Assisted operation director with planning and setting guidelines for operation workflow and executed the plans. • Liaised with different stockholders within the firm; IT, Business Development and marketing to insure efficient and effective operation process. • Managed the stock count process and contacting suppliers for restocking. • Prepared periodic operation reports such as (order returns rate, carrier company performance, order process, fast & slow-moving inventory... etc.) • Dealt with carrier companies and monitor the quality of service provided.

o Inserting data to the HR system and organise themo Assisting the HR manager with his admin work