E-Commerce Agent
Current• Manage daily reporting of work activities using Excel spreadsheets to track performance and workflow efficiency.• Utilize Nova and XBO applications to perform critical shipping-related tasks, while employing the Lara system for operational and process-specific activities.• Demonstrate in-depth knowledge of global shipping operations and maintain consistent communication with customers and clients worldwide.• Collaborate with multinational teams to ensure seamless integration of… Show more • Manage daily reporting of work activities using Excel spreadsheets to track performance and workflow efficiency.• Utilize Nova and XBO applications to perform critical shipping-related tasks, while employing the Lara system for operational and process-specific activities.• Demonstrate in-depth knowledge of global shipping operations and maintain consistent communication with customers and clients worldwide.• Collaborate with multinational teams to ensure seamless integration of processes and provide daily updates on implementation progress through team meetings.• Proactively identify process improvements to enhance flexibility and performance management, providing support to colleagues for optimized results.• Oversee customer account registration and troubleshoot issues to ensure smooth customer experiences. Show less