Othmane Hamdaoui Email & Phone Number

Varese, It

Brunello, Lombardia, Italia

Brunello, Lombardy, Italy

- Review and analyze current workplace services and technologies, identify areas for improvement and develop solutions to meet business needs.- Develop and maintain a technology roadmap for the IT workplace, identifying emerging technologies and recommending solutions to enhance productivity, security, and user experience.- Work closely with technical teams and stakeholders to design and implement IT workplace solutions, ensuring that they meet business requirements and align with IT architecture standards.- Conduct feasibility studies and proof-of-concepts for new solutions, evaluate their impact on current systems and processes, and identify potential risks and challenges.- Provide technical guidance and recommendations to project teams on IT workplace best practices and technologies, and collaborate with vendors to evaluate and implement new solutions.- Develop and maintain documentation and training materials for end-users and technical teams on new IT workplace solutions and processes.

Brunello, Lombardy, Italy

- Led complex IT projects and provided subject matter expertise in the area of IT workplace management, including Windows OS, mobile device management, and asset management.- Worked closely with technical teams and stakeholders to plan, execute, and deliver IT projects, ensuring that they met project goals and were delivered on time and within budget.- Provided technical guidance and recommendations to project teams on IT workplace best practices and tools, such as SCCM, Airwatch WorkspaceOne, Ivanti, Intune, and other asset management solutions.- Acted as a liaison between technical teams, vendors, and stakeholders to ensure successful project delivery and stakeholder satisfaction.- Developed and maintained project documentation, including project plans, status reports, and meeting minutes, and conducted post-project evaluations to identify areas for improvement and refine project management processes.- Collaborated with technical teams to develop and implement workplace management strategies and policies that aligned with business needs and goals.- Monitored the performance and availability of workplace devices and solutions, and made recommendations for improvements as necessary.- Managed vendor relationships and contracts, and ensured that service level agreements were met.

Brunello, Lombardy, Italy

- Coordinated and supported the delivery of IT projects, including Windows 10 and Office 365 migrations, helpdesk service transitions, and PC and mobile rollouts.- Worked closely with project managers, technical staff, and third-party vendors to ensure that project timelines and deliverables were met.- Monitored project progress, tracked project issues and risks, and escalated issues as necessary to ensure successful project delivery.- Developed and maintained project documentation, including project plans, status reports, and meeting minutes.- Conducted post-project evaluations to identify areas for improvement and to promote continuous improvement of project management processes.

Brunello, Lombardy, Italy

- Delivered exceptional technical support to end-users through various channels, including phone, email, and remote support tools.- Utilized a ticketing system to track and manage support requests, ensuring that issues were resolved in a timely manner.- Diagnosed and resolved hardware and software issues for desktops, laptops, printers, and other peripherals.- Collaborated with other teams to develop and implement technical solutions for complex problems.- Provided end-users with training and guidance on how to optimize their use of technology to meet their business needs.