In charge of setting and implementing the strategies and operations of the company based on the Partners common vision and mission. The main objective for the upcoming months is to develop the exclusive "Digi-Sport" partnership throughout Spain starting with Barcelona.

In charge of supporting the business development strategy in Spain, the candidates selections and the franchisees partners's follow-up and support at all levels.

Somos un equipo de especialistas en Retail con gran experiencia y referencia en España. Nuestro enfoque principal es el de escuchar al consumidor de manera diferencial para darle la palabra y trasladar su opinión y experiencias de compra a las empresas del mundo del Retail. Al escuchar lo que quiere el consumidor, ellas tendrán el poder de dar un mejor servicio y / ó un producto a sus clientes.Nuestro equipo, junto a una amplia red de partners y colaboradores en el mundo del Retail, trabaja como un mecanismo de apoyo y soporte a las empresas referentes del sector ofreciéndoles información única y diferencial sobre la opinión que los consumidores tienen de sus empresas, su competencia y la experiencia de compra vivida en sus establecimientos y entornos digitales.

Mandated by RCDE to undertake actions, performances, arrangements and negotiations in order to promote RCDE's football programs such as academies, football camps/clinics, aimed to coaches within the territories of Canada and North-Africa.

The Customer Service Sr Manager role consists on managing an organisation of about 100 team members covering the EMEA region and supported by Managers, Quality Analyst. Business Analysts and Project Manager. The activity is called the "Customer Care Service" for Southern Europe and Emerging Countries. This team is handling daily calls, emails and chats coming from our Large/Public Customers, Small/Medium and Consumer businesses. The main requests are about Order Status, Missing, Wrong & Damaged goods and returns of the products. Our Motto is to provide our Customers and Partners with the best possible experience through a professional and fast resolution. This role is providing a structured insight on the overall support proposed to our Customers and give us the opportunity to keep progressing with any new ideas, innovations and optimization including our Customer's Feedbacks as the core source of the future changes. The success can only be possible through an engaged Team and inspiring Leaders, which is one of the main pillar of our structures and organisations. Finally I have the privilege to represent about 250 people from the Business Operation Organisation as a local Site Lead, which bring an additional overview on the overall development needed and the support to provide to our teams with a close interaction with our Global Stakeholders. This additional role give us the opportunity also to align the local Site to the Global strategy and unify the vision and purpose for one common goal.

My actual function consists on managing a team of >200 members splitted between two main activities. The first one is the Customer Care Service for Southern Europe and Emerging Countries. This team is handling daily calls, emails and chats coming from our Large and Public Customers and Sales requesting a specific support on their Orders. The main requests are about Order Status, Missing, Wrong & Damaged goods, but also returns of the products. Our Motto is to provide our Customers and Partners with the best possible experience through a professional and fast resolution. Regarding the other Operational Area, it consists on Order Processing Team covering all EMEA Customer's Online and Offline Orders. The challenge is to submit all orders with a high quality and velocity to enhance the estimated delivery time and contribute to the overall satisfaction of our Customers. It's a pure operational activity processing on average 100K orders quarterly and absorbing the volumes by an efficient and structured alignment to the demand. The KPI are driven by the productivity and the quality provided to our Customers. This role is providing a structured insight on the overall support proposed to our Customers and gave us the opportunity to keep progressing with any new ideas, innovations and optimization including our Customer Feedbacks as the core source of the future changes. The success can only be possible through an engaged Team which is one of the main pillars of our structures and organizations. Finally I have the privilege to represent >300 people from our Organization as a local Site Lead, which bring an additional overview on the overall development needed and the support to provide to our teams with a close interaction with our Global Stakeholders.

Managing the Customer Care Organisation for Southern Europe (France, Spain, Italy, Belgium, Luxembourg, Switzerland) and Emerging Countries (UAE, Saudi-Arabia, South Africa...) in the Large Enterprise and Public Segments. The Org size is 47 including Managers, Quality Analyst and Business Analyst. Main strategic plans are building effective teams, increasing the Customer Satisfaction and reducing the Cost of Incidents. For the operations side, unsuring a daily operational excellence by driving the business process accuracy and improvement for the whole regions.

Operations Coordinator :In charge of driving the EMEA Online Backlog with the whole Operations Team Leaders by using a daily pulse meetings and staffing the right capacity according to the right arrivals. This through analysed forecasts fine tuned with our daily Outlook.Order Processing Quality Manager :Managing the quality team including Coaches, Validators and Quality Specialist in order to drive the quality of EMEA Online Orders by strategic focus on the teams and on the Online Stores provided to our Commercial Customers. Cost of Dissatisfaction related drive.Online Order Processing - DELL EMEA Commercial Business Operations : 586 MIL $ revenue average driven for the past three quarters FY09.

Operations Manager of the Northern Region including 8 countries. Managing four Team Leaders and a total headcount of 42 Order Processing Agents including the quality team.Main task was to drive the Global Operations of those countries by insuring the point of contact fonction with Emea.Northern : 28 MIL $ revenue average per quarter for FY08.

Managing an operational team of 15 heads in order to reach the business targets in terms of productivity, quality and velocity of the orders processed. Point of contact between operations and the EMEA Home Bu's. Driving the skills improvement of the team and engaging them around the same objectives in the best atmosphere.

Coaching employees for better performance in terms of quality, productivity and communication. Main contact between operations and Emea countries for any issues stopping the processing and decreasing the quality of the execution.

I created this company to start building my dream which was based on Importing and Exporting Goods all over the world. The experience was a bit hard as it was my first one in Morocco with no consistant capital. I stopped that to join Dell in Nov 2003 after one year and half of steady efforts.

Chain of Stores n°1 in France for movies entertainment. My main duty was to manage the Store ranked 8th over 200 stores in France in terms of revenue employing 9 Sales persons.Main task was about recruting a strong Sales Force, driving the period of key influx according to movies event and driving the Revenue forecasted on monthly basis to climb on the national classification. Revenue driven monthly was at the average of 46K Euro.