Maintained positive client relationships, resulting in the growth of three (3) business clients’ customer base by over 100% in a quarter. Application of strong cost optimization strategies led to overall office operational cost reduction of the businesses by 25% in one quarter. • Assisted in the development of budget and financial forecasts for businesses, using relevant ERP tools. • Preparation of investment property accounts reports• Worked effectively with team members in payroll processing for company employees.• Assisted in generating periodic financial reports for management and external stakeholders.• Assisted in reconciling bank statements and financial discrepancies.• Assisted with ensuring compliance with the local, state, and federal tax regulations• Prepared and filed individual and company tax returns and coordinated with tax authorities as necessary.• Analyze costs and expenses to identify areas for improvement.• Assisted in Implementing cost control measures to enhance profitability.• Stayed updated on finance and accounting standards, regulations, and industry best practices.• Assisted in ensuring Compliance with accounting policies and procedures.

Assisted in handling marketing and brand responsibilities for Australia and New Zealand. Assisted Rubbermaid Commercial marketing team to gain insights understanding of healthcare market / vertical in Australia & New Zealand through a combination of relationship management engagements, which led to the addition of over 700 hospital and Residential aged facilities current data in the database.Conducted comprehensive research (Desk research, phone calls) + prepare a graphical presentation of the geographic location of hospitals/Aged care in ANZ.Format: Directory (Excel) + Geo location info (PPT)• RCP Website Optimization ProjectUpdated RCP Image Library with SEO keywords Updated RCP content in resource library• RCP SmartClean Customer Onboarding:Supported ANZ marketing Manager + Sales team with onboarding new Healthcare/Aged care customers.• RCP Sampling Campaign:Supported/Assist RCP marketing team in distributing product samples.

Led Branch business and Finance at Africa’s Global Bank. Effectively managed a branch with over $40 million in total assets and was commended for Outstanding Performance.Business Growth Activities • Prepared annual marketing plans and strategies for loans and accounts liability generation to enable retail officers achieve target objectives. • Developed marketing plans and retail sales strategies for designated product ranges to enable achievement of targeted growth and profit objectives. • Monitored and controlled business office income and expenditure to ensure profitability. • Recommend the creation of risk assets to increase business office profitability. • Provided coaching, mentorship, and operational management support for retail team members. • Represented the bank within the wider community. • Contributed to the effective launching of new products to ensure favourable market response and optimum build-up of revenue. • Created, managed, and executed strategic search and financial plans that meet client’s goals.• Evaluate client’s financial records and due diligence, agree on set strategy for investment and loan in line with policy. • Offered advisory services and monitoring of set goals to ensure investment is profitable and the loan fully recovered. • Reviewed and process financial investments for clients in line with regulatory policies. • Monitor and assign targets to Profit Centre Managers/Account Officers to ensure effective focus on target achievement. • Maintained and acquired customer relationships to improve deposit liability growth and mix. • Provided strategic direction and operational support to employees

• Led and managed a team of customer service representatives, including coaching and training team members to provide excellent service.CASH ACTIVITIES• Daily initiation of cash management activities including vault outs, foreign and local currency cash receipt, registration, and payouts.• Monitor cash holding stock and reorder levels regularly proactively make requisitions or evacuations accordingly.• Work closely with front end cashiers to ensure seamless replenishment of both foreign and local currency cash for payout to customers.• Ensured cash registers are well maintained and cash tills balanced at end of day.• Monitor currency trends regularly and ensure the currency exchange rate digital display boards are updated daily to reflect up to date currency exchange rates, to guide clients accordingly.• Established and enforced service standards and guidelines which guaranteed high quality customer interactions.• Liaised with third party contractors Ensured products and supplies were received, warehoused, documented, and accounted for.• Processed sales and payment invoices for clients for import and export businesses.• Processed payment and purchase invoices for local suppliers and vendors• Handled escalated customer issues and provided satisfactory resolutions.• Analyzed customer service data to identify trends, patterns and areas that require improvement. • Ensured that customer service team adhered to legal and regulatory requirements, including data and consumer protection laws.• Participated in office cost-optimization and productivity/quality management of customer service teams.