Damage Inspector/Commercial Account Coordinator
Las Vegas, Nevada
• Performed multiple inspections on used and new vehicles• Focused on detecting exterior/interior damage, frame damage, missing parts, and mechanical issues on vehicles being sold• Conducted inspections that are in compliance with the client’s inspection routine and guidelines while using a mobile device equipped with proprietary inspection software• Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process• Monitored vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day• Provided direct communications link to customers to ensure their expectations are met and service issues are resolved• Investigate, troubleshoot, and resolves customer problems and issues• Served as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service