As a part-time retail assistant at Primark, I undertook increasing responsibilities and achieved significant milestones𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 • Resolving customer inquiries and complaints • Providing excellent service aligned with company values𝐒𝐚𝐥𝐞𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 • Processing customer payments and refunds. • Efficiently managing cash transactions and point-of-sale systems𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬Twice awarded 'Colleague of… Show more As a part-time retail assistant at Primark, I undertook increasing responsibilities and achieved significant milestones𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 • Resolving customer inquiries and complaints • Providing excellent service aligned with company values𝐒𝐚𝐥𝐞𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 • Processing customer payments and refunds. • Efficiently managing cash transactions and point-of-sale systems𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬Twice awarded 'Colleague of the Quarter' for exceptional performance𝐒𝐤𝐢𝐥𝐥𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 • Customer service and conflict resolution • Cash handling and sales techniques. • Teamwork and time management. • Problem-solving and adaptability Show less

𝐑𝐨𝐥𝐞Educational Resource Developer Intern at National Trust Sandilands𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Collaborated on creating interactive and inclusive resources for the new bridge at National Trust Sandilands • Researched and presented the Viking Link Interconnector's story and importance for UK sustainable energy • Developed accessible, educational activities about green energy for diverse audiences • Utilized 3D graphic design software to visualize… Show more 𝐑𝐨𝐥𝐞Educational Resource Developer Intern at National Trust Sandilands𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Collaborated on creating interactive and inclusive resources for the new bridge at National Trust Sandilands • Researched and presented the Viking Link Interconnector's story and importance for UK sustainable energy • Developed accessible, educational activities about green energy for diverse audiences • Utilized 3D graphic design software to visualize interactive stop points and bridge layout𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 • Created engaging digital tools to effectively communicate complex technological concepts [ • Developed a comprehensive 3D visualization, enhancing project understanding𝐒𝐤𝐢𝐥𝐥𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 • Educational content development • 3D graphic design and visualization • Research and presentation of complex technical information • Collaborative teamwork in a heritage and environmental context • Project-specific knowledge of sustainable energy infrastructure Show less

𝐑𝐨𝐥𝐞Contributed to the development and implementation of the Essentials Online training programme, focusing on planning with heritage𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Managed digital assets and metadata for the Essentials Programme. • Assisted in designing and developing online training content. • Participated in field assessments of historic buildings and environments.𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 • Enhanced accessibility and effectiveness of the… Show more 𝐑𝐨𝐥𝐞Contributed to the development and implementation of the Essentials Online training programme, focusing on planning with heritage𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Managed digital assets and metadata for the Essentials Programme. • Assisted in designing and developing online training content. • Participated in field assessments of historic buildings and environments.𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 • Enhanced accessibility and effectiveness of the heritage training program through efficient digital asset management. • Gained practical knowledge in heritage conservation and planning processes𝐒𝐤𝐢𝐥𝐥𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 • Heritage conservation and management • Digital asset management for educational programs • Historic building assessment and planning permission processes • Online training content development • Collaborative work in heritage sector projects Show less

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Led historic research and composed a statement of significance, demonstrating the project's importance to Southwell's cultural landscape. • Conducted comprehensive visitor and audience research to assess tourism potential and impact of the proposed heritage center.𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 • Worked with an international consultancy and local group to develop four interpretation strategies. • Designed and evaluated heritage center… Show more 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Led historic research and composed a statement of significance, demonstrating the project's importance to Southwell's cultural landscape. • Conducted comprehensive visitor and audience research to assess tourism potential and impact of the proposed heritage center.𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 • Worked with an international consultancy and local group to develop four interpretation strategies. • Designed and evaluated heritage center scenarios with cost projections for location and activities. • Co-authored a feasibility report on user numbers, site significance, and interpretation strategies.𝐒𝐤𝐢𝐥𝐥𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 • Gained experience in heritage project development, from conception to stakeholder engagement. • Developed skills in feasibility studies, heritage interpretation, community engagement, and tourism planning. Show less