-Support with German and English language-Delegate tasks and set deadlines for agents-Oversee day-to-day operation-Discover training needs and provide coaching for L1 agents-Responsible of the escalation team in a customer service organization and being in charge of handling more complex and niche type tickets-Linguistic support at meetings-Evaluation of new contacts in Romania Project support- Address and resolve customers concerns, maintaining brand loyalty and increasing customersatisfaction-E-commerce support and permanent contact with logistic and marketing departments

- Organizing dinner and bus-trips events in Harz region.- Daily tasks in order to get ready the restaurant for the opening hour.- Communicated with kitchen staff regarding any changes in schedule.- Built relationships with event clients through excellent customer service and executionof flawless events.- Developed communication and marketing plans for new/existing events.- Supervisor of the new colleagues from internship.- Daily check of the reservations and the agenda itinerary.- Weekly meeting with the distributor regarding the necessary list for the restaurant (forthe service staff and in collaboration with the kitchen)

Some of my tasks were:- Coordination with the developers.- Evaluation of new contacts in Romania Project support.- Linguistic support at meetings.- Address and resolve guest concerns, maintaining brand loyalty and increasing customersatisfaction.- Ensured employees complied with company policies and procedures.- Conducted weekly meetings to communicate issues and weekly goals, answering andresolving employee questions or concerns.- Help senior project manager as necessary during planning, implementation, and testingphases of numerous IT projects.- Manage deliverables timeline by providing assistance to technicians when necessaryand modifying work schedule to meet customer requirements.-Serve as general point of contact for all technical personnel to resolve issues quickly andincrease collaboration.- Provided scheduled work, solved problems, and served as one of the points of contactwithin the organization and all contracted workers to ensure compliance and processconsistency was delivered.

During this time I’ve worked as a Sales Promoter at Frankfurt International Fair.Main responsibilities and tasks were:- Assist customers in finding the suitable product they are looking for- Engage with customer and discover their wants and needs- Set up booths or promotional stands and stock products- Coordination in the teamwork- Consistently seek new product knowledge to act as an expert for the customer- Update and knowledge in the weekly changes of the themes fair- Daily reports of the stands activities- Write reports with suggestions for improvements and new ideas

- Planned events while managing all event project elements within allotted time limits-Assistant of the general manager in the daily tasks in the restaurant work and organizedcalendar of the team’s duties-Responsibility in organizing the reservations book- Promote and market the restaurant through social media (or coordinate thisprocess, depending on the marketing staff available)- Special care of the client’s needs in order to comply requirements

Accommodation and food service activities, information and communication- Planned events while managing all event project elements within allotted time limits.- Organized events by choosing best venues, catering, freelance staff- Encouraged timely and relevant package upgrades for event clients as necessary