Otilia Castro Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

•Directly manage, support, and mentor a team of 11 employees.•Responsible for hiring, performance evaluation, and remediation/termination as necessary.•Interface directly with executive leadership team to provide regular updates on targeted set goals.•Set quarterly goals based on data driven projections and management objectives.•Consistently exceed quarterly team settlement goals of $4.8MM.•Generate regular reports and presentations demonstrating quantifiable performance of the region.•Maintain and establish productive, professional relationships with key Revenue Cycle personnel in 75+ hospitals.•Develop and foster new business relationships.•Strategize placement of associates based on individual targets (volume and dollars).Team Lead/Project Manager•Oversaw reconciliation of overpayments for 10 hospitals as a consultant to Steward HealthCare System.•Coordinated and facilitated delivery of project objectives•Analyzed revenue cycle management (root cause analysis of overpayments and trends in credit balances).•Assessed project issues and identified solutions to improve productivity and quality.•Worked collaboratively with staff and proactively communicated issues and project status to upper management.Senior Recovery Analyst•Analyzed AR and reconciliation of overpayments for 4 large healthcare providers.•Prepared monthly reports indicating volume, dollars, and root cause of overpayments.•Trained staff on company procedures, auditing process and healthcare providers’ accounting systems.•Acted as liaison for hospital Patient Accounting departments and various health insurances.•Developed and maintained positive business relationships with clients.

Springfield, Massachusetts Area

•Supervised 10 employees and managed yearly evaluations based on performance.•Managed caseload of 10+.•Assisted director and upper management in hiring process.•Served as facilitator in pairing foster children with appropriate foster families.•Facilitated weekly group meetings.