Global Call Center Specialist
CurrentI have managed and supported an Aspect Enterprise ACD since 1997. Responsibilities included business model design; programming; software and hardware support for not only the system itself but also WinSet, their softphone; writing and recording the extensive voice databank; in essence handling every facet of it's implementation and use including the training of personnel concerning phones use, beta testing, along with the contact servers and other applications that were bridged to the system. We are using a cloud solution at this time but are maintaining the Aspect system as a back-up to the new one.