Otis Mason Email & Phone Number

• Ground up network upgrade and setup. • New server setup Microsoft Server 2012 R2. • Active directory and domain setup • Maintain servers, NAS, Hyper-V, AD / DC, network, and terminals. • Setup terminal server for students and accounting. • Group policy set per users and hardware bases. • Troubleshoot servers, network, towers, printers, and software. • NIC teaming for servers. • Users and administrator training for general and specific functions. • Setup and image all end user PC. • Running and terminating CAT5e/ 6. • Emergency after-hour support. 24/7 • Documenting repair tickets and any changes applied.

• Manage project from assessment to deployment for de novo, acquisition, move, and closure. • Create report with budgeting, requirements, and timelines across multiple departments. • Manage policies, users, and devices in Azure, Intune, Google Admin, and Meraki. • Crate virtual walkthrough with assets information. Certification: MCP A+ HIPAA HITECH • Review, validate, and implement hardware and workflow to comply per cyber security team and operations. • Remote and on-site support for users, vendors, hardware, cabling and network deployment. • Manage hardware allocations, orders, contracts, and invoices. • Coordinate projects with departments and vendors. • Coordinate projects and requirement with vendor and order necessary services and or devices. • Onsite review and correction to comply with standards. • 24HR onsite and remote assistance. • Documenting projects and tickets in Jira and Monday. • Follow HIPAA regulation.

• Troubleshoot networks, servers, and workstations.• Install, configure, optimize, and maintain IIS, DB2, Merge PACS and Ortho PACS.• Troubleshoot Mirth (HL7 interface).• Utilizing Salesforce to document repair tickets and any changes applied.• Coordinate with Development team utilizing JIRA. • Provide root cause, correction, and prevention.• Remote and onsite support internationally. • Rotating on-call support. 24/7 • Manage projects and upgrade with clients and coleagues. • Follow HIPPA, HITECH, and international healthcare regulation. • Coordinate with Director on escalated cases. • Recognized by Watson Health General Manger Imaging for customer care.

• User setup and termination in active directory, Microsoft Exchange, and Microsoft Dynamics GP. • Hyper-V virtualization management. • Network maintenance and installation. • Setup and image all end user PC and thin client. • Remote support users across United States and local (RDP, join.me, and Meraki MDM). • Maintain help desk ticketing system. • Troubleshoot servers, network, towers, printers, and software. • Documenting repair tickets and any changes applied. • Emergency after-hour support. 24/7 • Users and administrator training for general and specific functions.

Melbourne, Florida, United States

• Provide customer service when a vehicle is brought in for service. • Assisted Service Manager with customer concerns or issues. • Manage paper work for customers and dealership. • Keep track of customer’s vehicle, notifying customer with current status of vehicle. • Won 2nd place in region for customer service

• Responsible for setting up network infrastructure, maintaining all devices, software distribution, and equipment recommendations. • Installing wiring in buildings. • Setup IP cameras. • Help desk support for USA and Canada, via remote assistance or travel. • Documenting repair ticket and any changes that was applied. • Emergency after-hour support. 24/7

Winter Park, Florida, United States

• Provided computer help desk support and networking for 14 locations throughout Florida. • Documenting repair ticket and any change that was applied. • Remote assistance and travel to site. • Setting up network for both customer and internal use. • Responsible for equipment and software distribution. • New location set up (both merging preexisting dealerships and setting up new dealership). • Check and inspect equipment for proper operation on hardware and software level. • Assistance in problem solving with equipment selection. • Emergency after-hour support. 24/7

Daytona Beach, Florida, United States

• Provided customer service to all customers. • To assist all departments to improve efficiency. • Inspect all stations to insure operation to be in efficient standing. • Answering phone calls scheduling appointment. • Assisted in cashier position.

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High School Diploma