‣ Hire, train, motivate, supervise, coach and evaluate staff. Build a winning team.‣ Manage staff scheduling and ensure proper shift coverage‣ Grow the business quickly‣ Conduct daily facility reviews to ensure cleanliness and safety‣ Provide the highest levels of customer service to all members and guests‣ Successfully manage payroll and supply expenses to stay within budget‣ Supervise and approve all cash management reports‣ Facilitate all other projects or responsibilities as required

MEMBERSHIP ACQUISITION‣ Actively seeks membership prospects and develops and maintains a comprehensive andaccurate database of prospective members. Continuously seeks new and improvedapproaches for enhancing the Chamber’s membership acquisition efforts.‣ Encourage ongoing and consistent involvement in membership acquisition efforts by theBoard of Directors, committee, and other Chamber volunteers.‣ Under the direction of the President & CEO, the Manager of Membership developspromotional brochures and materials for use in marketing the Chamber to prospectivemembers and ensures the availability of adequate supplies of these materials, membershipapplications, and other necessary membership-related publications,‣ Under the direction of the President & CEO and key volunteer leaders, plans organize andimplements annual Membership drives/campaigns, the scheduling of which will be set inconjunction with the President & CEO and with the approval of the Board of Directors.‣ Produces Membership Reports for presentation and review by the President & CEO, ExecutiveCommittee and Board of Directors.MEMBERSHIP RETENTION‣ Directs a comprehensive membership retention program aimed at ensuring the achievement ofthe goals established by the President & CEO and the Board of Directors under the Chamber’sStrategic Plan.‣ Develops, coordinates and maintains a comprehensive membership retention program andresearches and implements best retention practices within the chamber industry.‣ Working with the President & CEO, helps to identify and develop programs, services, andbenefits that will create added value for current and prospective members.

‣Supervise and train all staff‣Create and maintain corporate and group membership relationships‣Create and monitor staff schedule‣Create and manage corporate sponsor, donors, and partner relations‣Create marketing, sales, and retention initiatives‣Facilitate monthly staff meeting‣Complete weekly payroll‣Create and monitor all purchase order requests‣Facility manager on duty‣Resolve Customer concerns‣Create engagement opportunities and events for the members and community‣Oversee a 6 million dollar budget‣Manage community relations ‣Oversee acquisitions, and retention of memberships ‣Manage and create sales strategies for the Membership department.

‣Assist with supervision and training of all staff‣Create and monitor staff schedule‣Create marketing, sales, and retention initiatives‣Facilitate monthly staff meeting‣Complete weekly payroll‣ Create and monitor all purchase order requests‣Facility manager on duty‣Assit with resolutions for customer concerns‣Create engagement opportunities and events for the members and community

Oversee all youth and teen programming.Oversee weekly teen center and teen center events.Fundraise to keep programing running.Manage SYEP workers during summer camp operation.

‣ Check in guest and members ‣ Answer and route phone calls‣ Supervise facility as manager on duty‣ Complete payroll for front desk team‣ Handle guest and member issues and complaints ‣ Complete monthly billing for members’‣ Manage, train, hire, terminate and all new front desk staff‣ Attend weekly managers planned meeting‣ Attend marketing and promotional events‣ Sell and process membership purchases ‣ Create work week schedules and complete staff payroll.

‣ Give facility tours‣ Check guest into the hotel guest rooms.‣ Address problems/concerns with guest rooms’‣ Process payments for guest rooms and all other hotel needs.‣ Start Memberships and take payments. ‣ Handle member concerns, change and correct any room problems.‣ Answer phones and make reservations for guest rooms.‣ Manage and train new staff as needed.