Otis Gallion Email & Phone Number

Richmond, Va, Us

Chesterfield, Va

• Respond to customer inquiries, provided purchase assisted and maintained store inventory.• Worked department areas including inside lawn and garden, and provide product information in the main store areas.• Provide quick, friendly customer service and subject matter product information. • Respond to customer inquiries, provide purchase assistance and maintain store inventory. • Work in the flooring department and provide product information in the main store areas.

Moseley, Va

• Responsible for overall management of daily operations related to landscaping retail site for mulch, soil and compost.• Generate budget sales and optimize sale opportunities by providing premier customer service and informing customers on specific products and landscaping needs.• Duties include managing facilities, equipment and inventory; directing and training site staff; recording and reconciling daily sales and product activity; and coordination and planning deliveries and shipments.• Provide accurate reports to the retail site General Manager, post accurate daily records, and respond appropriately to inquiries.• Ensure that all sales orders, product deliveries, receipts, expenses and mechanical services associated with facilities and truck equipment repairs and records of maintenance are accurate, properly documented, reconciled, and punctually transmitted to accounting.• Supervised, maintained cost efficient management of delivery drivers labor cost, time and attendance.• Conduct training of staff on operations and safety, review all accidents and document and maintain all safety records.

Hopewell, Va

• Responsible for the safe start-up, shutdown, and efficient operation of the ice plant. • Coordinates with production manager to ensure production resources (labor, materials, equipment) match production demands.• Provided operational knowledge, direction and instruction on high speed dry ice making equipment. While working in adverse environmental conditions suited for the production of dry ice.• Communicates operational status on a continual basis to the production manager and plant manager.• Assist in the orientation of new hire production associates.• Lead, train, and discipline production associates to ensure compliance with Airgas policies and procedures.• Assist in tracking supply inventories to ensure that proper materials are on-hands for production needs.• Facilitated and assist in maintaining mechanical maintenance of dry ice producing equipment and qualified mechanical personnel.

Chester, Va

• Responsible for providing quick, friendly customer service. • Answering customer’s questions, providing purchase assistance and keeping shelves stocked. Assigned primarily to one zone on the sales floor, but may be required to work in other areas.• Excellent customer service experience creating rapport, retaining confidence, and helping customers.• Working knowledge of logistics, managing the flow of resources between the point of origin and the point of consumption.• Qualified in three department areas; Inside lawn and garden, Weekend team - having product knowledge for main store areas, and Front End (cashier).• Recognized for Outstanding Customer Service by a Lowe’s customer, receiving recognition from corporate.

Sumitomo Corporation of America, Global Stainless Supply, Inc.Web site: www.onestoppvf.comMaster Distributor of Stainless Steel Pipe, Fittings and Flanges• Working as a four man team, receive daily instruction and task from Warehouse Manager and ensure that matters are bought to a close by end of business day.• Charged with the task of entering inventory data into material management system, AccuTerm, for the pipe department.• Serving as internal shipping and receiving coordinator for the pipe department.• Receive and process all documentation of incoming truck shipments for stainless and carbon pipe.• Receive and process returned merchandise, transfers from corporate, return merchandise authorization (RMA) and RD materials, and their documentation from corporate office.

Ashland, Va

• Directs the bakery operational production workforce. Supervises five Team Leaders, their baking associates, and up to four production lines simultaneously. • Supports factory performance by providing training, coaching, evaluation, troubleshooting, and technical expertise. • Maintains work flow by monitoring the process of manufacturing a cheesecake from start to finish. • Investigated and resolved issues associated with bakery machines and employee related problems on the production lines. • Administered disciplinary action for undesirable behaviors, actions, performance, and the production of unsatisfactory quality matters.• Maintained work flow by monitoring the process each department serving their internal customers, fostered a spirit of cooperation within and between departments.• Accomplished manufacturing results and goals by ensuring maintenance issues, personnel preformed matters, and needed corrective machine actions.

• Provided custody and control of 90 plus inmates in a pod type environment. • Empowered and authorized to enforce the Laws of Virginia relating to Corrections as outlined in the Virginia State Code.• Ensured conformity with rules and regulations, governing the conduct and behavior of the inmate population and staff. • Knowledge of Radio 10 Codes for communicating security information to fellow staff members.• Assumed responsibility for the security and welfare of inmates, as well as preparing various reports, logs, and documents.• Demonstrate knowledge of the jail management system software to reassign inmate’s cell location, provide information of inmate’s financial accounts, and document security breaches.

Designed, developed and facilitated technical instructional programs for the making and packing equipment to salaried and hourly manufacturing personnel. Conducted training individually as well as in a team environment. Provided qualified instruction on multi million dollars high speed packaging equipment, train the trainer, automated storage and retrieval system and powered industrial lift truck equipment.Served as training project leader, tasked with leading a five member team in effectively training over 1,500 hourly and salaried employees in the uses of symbols scanners and the materials management system software, used to maintain production inventory. Received a financial recognition award for assisting in 95% completions of training the workforce.Executed the development of new and revised training programs as necessitated by machinery modifications. Continually assessed and measured the effectiveness of training programs and recommended/implemented improvements.Served as a process trainer for a control and improve team for the technical training center. Received a financial recognition award for creating process improvements. As training content specialist; reviewed new, revised and retired quality system policies, procedures and work instructions. Maintained manufacturing quality system training content and communicated revisions to the training and development center staff.Supported factory performance by providing training, coaching, evaluation, troubleshooting and technical expertise. Served as an internal consultant to operations management to identify and address employee performance and training needs.Served as a member of the training and development center's diversity team and the human resource department activities committee.Facilitated the Discovery Day Program instructing new employees on the company's mission and core values.Served as team leader for the human resource "Day of Sharing" program of community outreach.

Directed the operational production workforce; allocated employees to cover machinery as necessitated by production needs and individual employee qualifications. Supervised up to 40 union hourly employees and up to four production lines simultaneously. Served as interim mechanical front line leader and provided direct supervision to shift maintenance team. Recommending and assisting in corrective actions of multi million dollars high speed packaging equipment. Consulted with the operations management team to identify and address hourly employee performance issues.Supervised and monitored on-the-job performance of instructional task related procedures and processes.Facilitated and supervised the operational and mechanical preventive maintenance of multi million dollars high speed packaging equipment that provides manufacturing operations with competent and qualified industrialized personnel.Coached employees in an effort to reduce absenteeism and injuries. Assigned employees for the relief of absenteeism and FMLA coverage.Enforced the collective bargaining agreement, administered disciplinary action for undesirable behaviors, actions, performance and the production of unsatisfactory quality matters. Distributed payroll and handled time and attendance per the labor agreement. Worked in collaboration with the team members of quality assurance to assess acceptable and non acceptable production as well as quality control for incoming vendor packaging.Preformed quality inspections during the execution of machinery preventive maintenance. Observed overhead and intensive cleaning to assure compliance with sanitation/contamination procedures. Processing the control documents that accompanied each job taskAnswered and assisted with employee’s questions in resolving human resource, labor relations and company matters. Follow-up with employees to ensure their labor relations, FLMA, policy or procedure, ensuring all matters are bought to a close.

Designed, developed and facilitated technical instructional programs for the making and packing equipment to salaried and hourly manufacturing personnel. Conducted training individually as well as in a team environment. Provided qualified instruction on multi million dollars high speed packaging equipment, train the trainer, automated storage and retrieval system and powered industrial lift truck equipment.Served as a process trainer for a control and improve team for the technical training center. Received a financial recognition award for creating process improvements. As training content specialist; reviewed new, revised and retired quality system policies, procedures and work instructions. Maintained manufacturing quality system training content and communicated revisions to the training and development center staff.Supported factory performance by providing training, coaching, evaluation, troubleshooting and technical expertise. Served as an internal consultant to operations management to identify and address employee performance and training needs.Served as a member of the training and development center’s diversity team and the human resource department activities committee.Facilitated the Discovery Day Program instructing new employees on the company’s mission and core values.Served as team leader for the human resource “Day of Sharing” program of community outreach.

Designed, developed and facilitated technical instructional programs for the making and packing equipment to salaried and hourly manufacturing personnel. Conducted training individually as well as in a team environment. Provided qualified instruction on multi million dollars high speed packaging equipment, train the trainer, automated storage and retrieval system and powered industrial lift truck equipment.Served as training project leader, tasked with leading a five member team in effectively training over 1,500 hourly and salaried employees in the uses of symbols scanners and the materials management system software, used to maintain production inventory. Received a financial recognition award for assisting in 95% completions of training the workforce.Executed the development of new and revised training programs as necessitated by machinery modifications. Continually assessed and measured the effectiveness of training programs and recommended/implemented improvements.Supported factory performance by providing training, coaching, evaluation, troubleshooting and technical expertise. Served as an internal consultant to operations management to identify and address employee performance and training needs.

Post Graduate Studies, Master Of Arts - Human Resource Development, 4.0

Post Graduate Studies, Technology Education

Activities and Societies: American Society for Training and Development Keynote Speaker to Junior and High School student in the field.

Bs, Industrial Arts Ed./Technology Education

Industrial Arts

Worked to receive my high school diploma in general studies, while concentrating on Industrial Art, football and track.