Otis Millbrook Jr Email & Phone Number

El Paso, Tx, Us

United States

I have over 26 years experience in technical training both as a manager and instructor/developer. My experience has included managing training departments consisting of from 3-72 people. During my career at various times I have performed successfully as a first and second line manager. My duties as a manager have entailed:* Managing all aspects of customer relations* Managing a departmental budget* Resource planning and scheduling* Managing vendor relations. As a manager I have successfully designed, developed and implemented mechanisms used to deliver educational and certification programs. In some cases my management responsibilities have included managing classroom facilities and instructors spread out among multiple geographic locations. I have successfully managed in fast-paced environments where the challenges have been broad in scope and have required me to use strong people management skills and strategic planning skills. I have applied my skills to achieve superior results in:* Budget and P/L management * Organizational leadership and team motivation* Conflict management and problem solving * Educational program and project managementSince 1985 I have personally trained technical personnel in 18 different countries. During this time period I have successfully trained Help Desk/Call Center Technicians, Technical Support Engineers, Field Engineers, Professional Service Consultants, Sales Engineers, and Sales Representatives.

United States

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Bay Area And Central Valley Of California

Santa Clara, CaliforniaI was the manager of the Educational Services department for Atrica a manufacturer of telecommunications equipment and network management products. My responsibilities include managing all aspects of courseware development/delivery, and certification programs. Additional duties included providing technical training to distributors and resellers. Some of my other duties entailed managing projects and developing e-learning products.

Santa Clara, California Lead a team of 6 technology managers and 61 instructors/developers responsible for developing and delivering technical training to internal Nortel personnel, channel business partners and end-users. My other duties included class scheduling, training equipment logistics, instructor professional development, training center management and reseller/distributor relations. I handled departmental HR functions such as instructor hiring, instructor performance management and compensation.

Milpitas, CaliforniaManaged the Training department for this manufacturer of NetWare-based superservers. I was responsibility for developing and delivering courseware regarding installing, configuring, and managing NetFRAME hardware.

Clearwater, Florida Coordinated and taught Netware hardware and software courses to classes of up to 16 for the second largest international distributor of computer products, with additional responsibility for training center administration.

San Jose, CaliforniaDeveloped and provided training on desktop connectivity products designed to implement TCP/IP protocol suite for this producer of the NetWare operating system and market leading provider of file and print servers.

San Jose, CaliforniaDeveloped and led UNIX, Arix hardware and data communication courses for this early manufacturer of UNIX-based servers. * Gained valuable knowledge of UNIX fundamentals, system administration and networking using TCP/IP.

San Jose, California Hired by the leading provider of UNIX-based file servers to oversee hardware training department consisting of seven instructors/developers and teach hardware and UNIX/XENIX classes to international and domestic distributors, dealers, VARS and selected OEMs.§ Trained internal support personal on providing end-user support of early networking hardware, software, printers and other peripheral devices.

San Jose, CA My duties were to coordinate, train and manage a county occupational program that taught digital electronics and microprocessor fundamentals to high school seniors. Different training methods were used in teaching these students to perform digital electronic troubleshooting. Career guidance and job placement were also part of my responsibilities. I created this program, for this agency in 1980.

Menlo Park CaliforniaMy duties were to maintain the center's computers, printers, terminals, disk drives and tape drives.

Santa Clara, CaliforniaDuties: My duties were to troubleshoot and repair disk drives and their control units to the component level.

Bs, Technical Management

Electronics

Continuing Professional Education includes training in the following: · Technical project management · Systems analysis and design ·.

Electronics Communications And Data Processing Equipment.

Electronics