Configured and troubleshot secure Windows environments (Windows 10, 11, Server 2012-2022). Enhanced security with Varonis agent deployments for NetApp and Isilon OS. Managed user accounts, utilized Varonis DatAdvantage for compliance, monitored performance, and provided Salesforce-based support. Authored technical solutions for the knowledge base. Helped setting up of interval backups over the cloud utilizing AWS S3 & Lambda● Aided in configuring, deploying, and troubleshooting secure Windows environments, including Windows 10/11 and Windows Server 2012-2022● Enhanced data security with custom Varonis agent deployments for Windows Server 2012-2022● Managed user and group customer accounts through onboarding and offboarding processes for new users and workstations for On-Premises and SaaS Environments, ensuring security and compliance.● Utilized Varonis 8.5.xx & 8.6.xx DatAdvantage reporting to identify users and enhance audit compliance, providing detailed insights and actionable recommendations.● Monitored hardware and software performance through event logs and Online Monitoring System (OMS), promptly identifying and resolving issues to minimize downtime.● Utilized Salesforce add-on tools to streamline customer support, facilitating efficient appointment scheduling with TimeTrade and clear communication channels with Talkdesk for remote troubleshooting and maintenance within customer environments.● Maintained detailed records and documentation using the Salesforce Ticketing System, ensuring that Incident Status Activity Tracking (ISAT), Plan of Action (POA), and technical debriefs were updated according to procedures.Skills Utilized: - Infrastructure Support & Customer Service- Advanced Troubleshooting & Problem Solving- Knowledge of Active Directory, Windows File Servers, Exchange, SharePoint, Storage Systems- Remote System Analysis & Support- Risk Identification & Mitigation- Knowledge Base Contribution- Team Collaboration & Communication

Configured firewalls (Cisco ASA 5500, Fortinet Fortigate) and enhanced data security. managed ADUC and GPO for Windows Server 2012/2016/2019 and VMs for in-house labs and clients' environments; Utilized AWS IAM to control users' permissions and roles. Deployed security systems such as Varonis software, led disaster recovery efforts by engaging AWS S3 & Lambda, provided salesforce-based support, performed server health checks, and mentored the team.● Implemented strong security measures by configuring firewalls like Cisco ASA 5500 series and Fortinet FortiGate, as well as enhancing data encryption and continuous monitoring for sensitive information protection.● Set up network ports, Microsoft Active Directory Users and Computers (ADUC), and Group Policy Objects (GPO) to ensure smooth system communications through Windows servers (Windows Server 2016, 2019) on-premises and virtual machines (VMs).● Helped customers build secure environments by deploying Varonis software solutions, improving data security and compliance.● Provided thorough customer support using the Salesforce & Service Now Ticketing Systems, resolving issues promptly and maintaining high customer satisfaction.● Developed and led disaster recovery strategies, creating backup plans and recovery procedures to minimize downtime during crises using AWS Autoscaling and load balancing.● Conducted regular health checks for Windows Server environments, identifying weaknesses and offering insights for improvements.● Mentored and coached team members, sharing knowledge and best practices to enhance team performance and expertise.

Administered large-scale data networks for multiple construction sites, serving 35 Contractors and more than 140 engineering offices for one of Qatar's biggest FIFA World Cup commercial projects, using Cisco Catalyst 9000 switches and ISR 4000 routers. Managed vendor relationships with Cisco and Dell. Delivered exceptional customer service, managed multiple data projects, implemented Cisco Meraki, and deployed Dell PowerEdge servers, showcasing strong project management.● Administered and supported large-scale data networks using Cisco products, including Cisco Catalyst 9000 series switches and Cisco ISR 4000 series routers, ensuring high availability and performance.● Managed vendor relationships with key suppliers such as Cisco and Dell, ensuring timely acquisition of data-focused resources and services and optimizing procurement processes.● Maintained excellent communication with internal departments and partners, providing exceptional customer service and ensuring alignment of IT services with business needs.● Simultaneously managed and delivered multiple data-related projects, including implementing Cisco Meraki for network management and deploying Dell PowerEdge servers for data processing, demonstrating strong project management and data analysis capabilities.

● Provided comprehensive IT, network, and computer services to diverse clients, utilizing technologies such as Cisco routers (e.g., Cisco 2900 series, Cisco ISR 4000 series) and switches (e.g., Cisco Catalyst 2960, 3650 series), Microsoft Windows Server 2008/2012/2016/2022, and Linux distributions (Ubuntu 14.04LTS, 18.04LTS, Debian 12).● Expertly resolved complex network issues involving TCP/IP, DNS, DHCP, and VLAN configurations.● Implemented and maintained network security measures, including firewalls (Cisco ASA 5500 series, pfSense), and VPN solutions (Cisco AnyConnect, OpenVPN), ensuring robust protection against cyber threats.● Kept current with industry trends and emerging technologies, such as virtualization (VMware ESXi, Hyper-V), cloud computing (AWS, Azure), and wireless networking standards (802.11n, 802.11ac).● Developed strong client relationships, fostering repeat business and building a solid professional network by delivering tailored solutions and excellent customer service.● Managed and executed multiple projects concurrently, including server migrations from Windows Server 2008/2012 to Windows Server 2012/2016/2022 and IT infrastructure assessments involving comprehensive audits and improvement recommendations.● Configured and supported various hardware and software, including upgrading Netgear routers (e.g., Netgear N600 to Netgear Nighthawk series), and Dell PowerEdge servers.

Enhanced network performance and scalability, implemented virtualization technologies, and developed IT policies. Provided training and support, ensuring efficient IT operations and alignment with business needs. ● Monitored network performance using ITIL practices, identifying areas for performance improvement and planning for future scalability.● Designed and implemented virtualization technologies such as VMware and Hyper-V, enhancing server utilization and reducing costs.● Delivered training and support to IT staff, improving their ability to resolve complex problems and enhancing overall team efficiency.● Developed and implemented IT policies and procedures, resulting in more consistent and efficient IT operations.● Managed the deployment, monitoring, maintenance, and support of server hardware and software products, including Dell PowerEdge servers and Microsoft Windows Server 2012/2016.● Collaborated with internal departments and external partners to align technology solutions with business requirements, ensuring optimal performance and support for organizational goals.

Delivered comprehensive IT services and troubleshooting, managed asset inventories for one of the biggest resorts in Qatar, provided technical guidance, and facilitated the adoption of new technologies to ensure an up-to-date and efficient IT environment.● Offered IT services, including Windows Server installations (Windows Server 2008, 2012), Active Directory setup and management, and comprehensive network troubleshooting.● Diagnosed and resolved hardware and software issues using extensive troubleshooting skills, addressing problems with devices such as Dell PowerEdge servers, HP ProLiant servers, and various end-user computing devices.● Developed and maintained an IT asset management system using tools like Microsoft System Center Configuration Manager (SCCM) to track all company hardware and software assets, ensuring accurate inventory and compliance.● Provided technical guidance and support to colleagues and end-users, enhancing their understanding and efficient use of IT infrastructure through one-on-one training sessions and documentation.● Facilitated the adoption of new technologies and practices within the organization, keeping the IT environment up-to-date with the latest advancements relevant to the period.