Consult with clients to identify pain points, develop process improvements, standard operating procedures (SOPs), and resources to optimize organizational operations and logistics. • Deliver technical explanations, provide solutions and recommendations, and influence strategic decisions based on organizational goals and objectives.

Introduced continuous improvement initiatives to execute the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.• Navigated Prime Flight Aviation (DBA Prime Flight Cargo)’s acquisition of MTS to ensure continuity among clients and to unify processes, workflows, and share best practices. • Launched the company in the air cargo processing space with six employees, and signed a contract in 2015 with a… Show more Introduced continuous improvement initiatives to execute the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.• Navigated Prime Flight Aviation (DBA Prime Flight Cargo)’s acquisition of MTS to ensure continuity among clients and to unify processes, workflows, and share best practices. • Launched the company in the air cargo processing space with six employees, and signed a contract in 2015 with a charter airline to service Amazon.• Launched the first flight for Amazon Prime Air out of Ontario Airport, (pilot project to test out the new initiative) and successfully scaled the program to encompass more flights.• Scaled the team from six employees running a single test flight to 500+ employees servicing up to 15 flights out of Ontario Airport in 2018.• Launched the program in other locations such as Portland in 2019 and then in St. Louis in 2020 as well due to success of initial Amazon Prime Air launch.• Created training programs to share best practices and standardize rollout procedures.• Created and drafted security plans in compliance with TSA and carrier standard security regulations for new partner airports and created a training program for the warehouse team to ensure high standards of quality and continuous improvement.• Launched a new service offering in a new business vertical in 2019.• Introduced ground handling service for Majestic Terminal Services in 2019.• Structured and wrote the training manual for Majestic Terminal Services.• Initiated a new shuttle service (new service offering for the company) to shuttle Atlas Air, ATI and ABX crew members to crew lounges in between airport locations• Negotiated and secured a contract with China Airlines in 2018; awarded Best Partner of 2021. Show less