Ottavio Forcucci Email & Phone Number

Harrods

• In charge of the Ladies, Mens and kids’ sections, having a solid knowledge of the construction/material as well as the process, presenting the product with great professionality and empathy.• Proactively developing the sale by selecting an appropriate range of options for customers, keeping in mind the importance of a high KPI.• Capture all customers' details for entry in database, being aware of the potential and constant use of CRM for building long-term relationships• Professionally respond to general customer enquiries and thrive on delivering a magnificent customer service, creating one-on- one luxurious and in-depth appointments.• Briefing and Advice the team on sales techniques, figures etc, keeping an incredible positive attitude and family-like rapports.

Harrods

• In charge of the Jewellery/Precious Accessories section, having a solid knowledge of the construction/material as well as the process, giving the customer ample information and assistance.• Proactively developing the sale by selecting an appropriate range of options for customers.• Striving to meet individual sales targets being aware of store sales target.• Professionally respond to general customer enquiries received by phone or e-mail, providing solid information on fashion trends.• Focus on sales target in conjunction with excellent customer service, guaranteeing cross-selling of products.• Report all suspicious activities, cash or stock losses to the Loss Prevention and Store Management Team.• Assist and brief the sale staff on customer relationship management ensuring constant monitoring and implementation of CRM system.• Support the manager in recruiting the sales staff and identifying training needs.• Provide the sales staff with specific training, coaching (problem- solving techniques, sales techniques, product know-how and customer management).

London, United Kingdom

• Providing excellent customer service, making sure customers’ wants and needs are fulfilled.• Dealing with customers complaints ensuring they are left satisfied.• Managing transactions and responsible for handling all cash intake.• Offering fashion advice to customers and assisting them with product selection.• Capture all relevant customer information for entry in database, over the phone and through electronic communication.• Making sure customers are aware of the new collection based on the latest trends and seasons. Mantained internal visual merchandising and in-store displays as well as ensured store appearance.• Delivering presentations and briefings on New collection merchandise to members of staff in order to increase Product knowledge.

Personal Training Level 3, Health And Physical Education/Fitness

Counsel clients about fitness, exercise and injury management Instruct clients how to use equipment as well as developing and implementing.

Yoga Teacher Level 3, Health And Wellness, General

Striving to help beginner Yogis feel comfortable in their practice, learn essential postures, ensuring the Health and safety, clear.

Bachelor'S Degree, Foreign Languages And Literatures, General