Melissa Otten Email & Phone Number

Kalamazoo, Mi, Us

Kalamazoo, Michigan, United States

• Led 3 teams of product managers and developers in transitioning to Agile Product Development Lifecycle best practices utilizing Scrum, Kanban, and JIRA with a focus on Customer discovery to identify key needs and value propositions. • Mentored peers and colleagues in the application of Agile SAFe methodology. Assisted in aligning individuals to their new responsibilities, how to leverage ceremonies, and incorporate product discovery techniques in a SaaS enterprise.• Identified opportunities to help teams reform into a product-driven delivery lifecycle, incorporating customer discovery-led development, UX/UI, data-driven insights, value outcomes, KPIs, and OKRs.• Strategic vision and product strategy for Federally Qualified Health Center (FQHC)Market EHR success incorporating VBC metrics for clients.

United States

•Formulated, deployed, and iterated Cigna’s annual Enterprise product portfolio (EPMO) strategy enabling a $1.6 billion product portfolio.• Developed lean business case submission criteria to align value streams, in a highly matrixed organization focusing on value proposition, outcomes and KPIs.• Developed analytics reports focused on KPIs & OKRs in collaboration with Finance & Technology, ensured a measurable approach to product funding|development|capacity on all value stream products.• Change management via impact analysis, process maps, persona identification, communication strategies, training materials for product portfolio funding process; increased efficiency in determinations by 45%.• Led a cross functional team in a maturity assessment of the Enterprise product management & product lifecycle process focused on PM best practices and methodologies, resulting in $40M savings across portfolios. Enabled Pause, Pivot, Persist determinations.• Led sessions with Business and IT leadership, Product management on the Product vision, roadmaps, business requirements, value propositions, OKRs • Partnered with Agile COE on development of enterprise learning modules and coaching opportunities • Partnered in the development of enterprise analytics dashboards supporting transparency of insights of the status of E2E delivery of Products. Combining Product funding, JIRA/JIRA Align, Capacity and Clarity systems. • Acted as a SME/Coach for stakeholders, product owners, product managers in lean business case development, OKRs, customer journey maps, Product Roadmaps, MVP development prioritization, qualitative and quantitative outcomes, business requirements.• Directed and influenced change management portfolio communication strategy & success measures for change adoption• Highly skilled in communications, presentations, and white papers

United States

Product Leader responsible for E2E product development of CMS & ONC Interoperability requirements Patient Access API, Payer to Payer; Interoperability Technology (USCDI, HL7 FHIR, MDM, LPR, Exchange Manager, Data Governance|Provenance, Ent Data Platform, Developer and Customer Portals), Business Readiness ensuring Compliance for Medicare, Medicaid and PBM Businesses on time and within budget.• Developed product vision and strategy in partnership with Business Stakeholders, Engineering and Enterprise Architects.• Wrote Business Requirements, maintained Product Roadmap, owned of PI Planning outcomes, and MVPs.• Led interoperability use cases, facilitating coordination, valuation, and ROI leveraging existing or in process technology capabilities. • Led E2E customer experience & journey development, persona identification, with technology development partners.• Led Senior Leadership in rapid decisions to de-risk the product development in highly ambiguous and changing environment. Utilizing market insights, risk on regulation, legislations.• Developed strategy and approach in support of future years regulatory requirements (Payer to Payer, Utilization management, Provider Access API) focusing on capabilities required to support the larger transformation opportunities interoperability affords the Enterprise. Provided strategic guidance to Senior Leadership on product development strategies and incremental development priorities.• Led Monetization and Pricing of Capabilities for Clients, GTM approach• Prepared and managed product financial plan, funding strategy, implications to capacity and teams’ development priorities; initiated corrective actions to ensure MVP deliveries• Managed project execution to ensure adherence to requirements, schedule, capacity, and scope. Set success metrics, Measured metrics improvements. • Launched Business Readiness approach and execution with CSRs, Digital Portal and PBM Clients

Kalamazoo, Michigan Area

• Product Manager for Blueprint by Cigna, a Value Based care analytics platform utilized by internal and external customers aimed at delivering actions from Data Analysis insights that can improve quality, reduce costs and identify contracting opportunities via CQMs, TCOC analysis and Service assessments. • Integrated population health and network solutions data analytics (25+ programs) from ideation to build to market delivery; resulted in driving $125M in savings annually for clients and customers | increases in quality care | High performance provider steerage.• Synthesized business requirements into prioritized product requirements, user stories.• Engaged users in outcome-based discovery, wireframe development and design testing.• Led Agile Program Increment (PI) planning with engineering teams, UX/UI design to support roadmap refinement, planning and delivery needs.• Developed automated, strategic roadmaps providing clarity on dependencies and capabilities. • Integrated Hospital, Provider and Specialty models into one reporting Dashboard - allowing Value Based contract teams to make data informed decisions, leveraging actionable insights.• Managed brand visualizations and demonstrations for internal and external clients with marketing.

Kalamazoo, Michigan Area

Leading an Agile Team in the development of Fee For Value informatics & reimbursement platform,

Hartford, Connecticut Area

Medical Economics Northeast Region• • Managed 35+ NE Regions markets through data analysis, predictive modeling, population health assessments to identify opportunities for market innovation, contract opportunities.• Utilized large Data analysis via SQL to assess data across markets to produce data driven, actionable insights, trends analysis, spend impacts assessments across all services all products and provider types. (service utilization, cost of care, service trends, provider trends)• Designed, and delivered analytics, quantifiable actions to market leaders, providing actionable insights on market performance against goals.• Collaborated extensively with Market leadership – enabling strategic planning support for market goals via extensive analytics and projection models.• Analysis and assessment of charge master and annual contracting impacts, valuation of pilots and programs on overall market price position. • Internal and external market facing role. Integrating findings with large negotiation and provider groups to identify key changes and opportunities to impact markets pricing, steerage and network adequacy.

Greater Grand Rapids, Michigan Area

• Spearheaded the development and execution of the company's provider payment innovation strategies, ensuring alignment with organizational objectives and cutting-edge industry trends• Developed, automated and acted a Business Owner for Value-Based Care & Risk Based reimbursement models across Medicare, Medicaid and Fully Funded populations. • Designed & developed SQL, data architecture, analytic reporting and summary reimbursement models for Value Based/ Risk Based contracts; generated savings impacts to Total Cost of Care while improving Quality Scores and Medical Loss Ratios.• Partnered with technology to scale & automate Value Based/Risk Based BI reporting, expanding contracting opportunities to multiple large provider partner organizations.• Performed SQL analysis on service utilization, cost of care, quality of care, age sex demographics, total cost of care. Prepared models, exhibits, and actionable insights supporting contracts.• Supported VBC/Risk contract provider contract negotiations. Quarterly JOCs presenting analytics on progress, opportunities, and actionable metric insights.• Supported Provider/Physician, Contract partners in modeling, metric development, assessment and success with leading indicators on a quarterly basis.• Expert in assessing and analyzing various payment models, including value-based approaches, to optimize financial performance and customer satisfaction.• Management and oversight of reimbursements for Physician Incentive Programs, Pay for Performance reimbursement programs from an interpretation, analytics, and audit stance.• Led cross-functional teams to deliver innovative payment solutions that drive business growth and operational efficiencies supporting HEDIS, quality, readmission, TCOC, and MLR ratios for all populations.• Supported Organization wide Business Language and Business Metric alignment utilizing Collibra integrated into our data warehouse supporting accuracy of aligned data insights and reporting.

Greater Grand Rapids, Michigan Area

Graduate 2014-2015 Futures Spectrum leadership development program.

Holland, Mi

Greater Grand Rapids, Michigan Area