Instructing clients in proper axe-throwing techniques.Scoring matches and running tournaments for large groups.Ensuring group events run smoothly from beginning to end.

Performing all duties as shift lead including opening/closing duties, supervising staff, customer service, inventory and equipment management, ensuring that all side work was completed, conflict de-escalation, etc. Managed multiple tasks in a fast-paced customer-focused environment. Maintained a positive and safe experience for guests, and served as coach and referee for large-scale tournaments.

Managed the transition from VMS to new broadcast monitoring vendor. Researched and identified new partner for proprietary monitoring and analysis dashboard. Successfully managed transition of vendor/partner for proprietary monitoring/analysis dashboard. Managed vendor relationships for media monitoring and analysis tools. Created measurement solutions for top clients. Training clients and account teams on monitoring software.

Onsite client rep for MediaFocus monitoring/analysis dashboard. Responsible for daily maintenance and quality control including search criteria and tagging guidelines. Scheduled and conducted client demos and training.

Maintained relationships with broad client base. Established a record of cold calls and proactive call outs leading to increase in sales. Led in the development and promotion of Insight 3 platform.

Served successfully in various aspects of Production. -Traffic Manager - Supervised a staff of 20 editors and transcribers. Managed workflow and processed orders for News Division.-Placement Coordinator - Identified orders that needed outside vendors and established contacts throughout the country for obtaining news coverage.Video Editor - Routinely exceeded quality and quantity expectations in editing video clips for client orders.