Scott Storey Email and Phone Number

Reporting to the VP of Services, leading a team of Client Success Managers with the focus of client satisfaction and overall client success.

Trusted advisor to key clients, assisting product support, managing customer escalations as well as the sale of parts and yearly maintenance.Reporting to the VP of Services in a customer first, team oriented environment.

Responsible for the well-being of various accounts, assisting product support, managing customer escalations as well as the sale of parts and yearly maintenance.Reporting to the VP of Services in a customer first, team oriented environment.

OTTO Motors Division - Reporting to the VP of Services in a Customers first environment. Responsible for the well-being of various accounts, assisting product support, managing customer escalations as well as the sale of parts and yearly maintenance.

Reported to the Director of Customer Engagement within the Customer Success Organization at Rocket Software. As a Senior member of the leadership team, helped lead the growing Customer Success team and was the primary contact for accounts related to escalations and overall Customer Advocacy. Met weekly with CIO, SVP of Technical Support and Director of Customer Engagement to explore support policies, procedures, successes, and action plans regarding product lines, including NPS customer feedback

Reported to Director of Customer Engagement, leading and mentoring a team of 11 in conjunction with Technical Support Managers. Championed and cascaded Rocket Customer Bill of Rights to team members. Managed Support Operations team and collaborated with Business Applications team to enhance support operations, using Salesforce, Click Tools, Marketo, and Jira as primary tools.

Provided leadership to a team of 6, responsible for the support of 3 different products. Our focus was related to the overall customer satisfaction for disaster recovery, archive, and backups. Responsible for SLA’s, KPI’s and dashboards for system reporting. Remained nimble and demonstrated adaptability by still supporting Disaster Recovery team while managing and assisting with overall support and escalations for 3 products.

As the Supervisor of Technical Support at Rocket Software, I will be a lead in providing application support to various product lines. Focus on delivery of support, escalations, Customer priorities and overall Customer satisfaction.

Technical Lead in Support at Rocket Software providing application Support to Rocket iCluster Customers. Focus on delivery of support, escalations, Customer priorities and overall Customer satisfaction

Providing Support for Customers in regards to High Availability and Disaster Recovery utilizing Rocket iCluster product on IBMi.

Senior Support Specialist in IBM Support. Supporting Transformation Server as well as iCluster and HA Suite.

A Consultant specialized in High Availability product implementations using DataMirror's (now Rocket Software's) iCluster product. Customer facing role either on site or remote while performing installations and project managing multiple implementations simultaneously. Provided Education and Training to Customers as well as design and test switching procedures for Customers in an iSeries environment.