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Lucas Gallo Otto Email & Phone Number
Head of Operations and CS Partnerships
at
Dinie
1 work email found
@dinie.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Operations and CS Partnerships
Location
São Paulo, Brazil
Company size
Who is Lucas Gallo Otto? Overview
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Quick answer
Lucas Gallo Otto is listed as Head of Operations and CS Partnerships at Dinie, a with 17 employees, based in São Paulo, Brazil. AeroLeads shows a work email signal at dinie.com and a matched LinkedIn profile for Lucas Gallo Otto.
Lucas Gallo Otto previously worked as Head of Operations & Partnerships at Dinie and Head of Operations at Dinie. Lucas Gallo Otto holds Bachelor, História from Universidade De São Paulo.
Company email context
Email format at Dinie
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{first}@dinie.com
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AeroLeads found 1 current-domain work email signal for Lucas Gallo Otto. Compare company email patterns before reaching out.
Profile bio
About Lucas Gallo Otto
Historiador, bacharel e licenciado pela USP, pesquisei por dois anos em história do Brasil Colonial (2011-2015) e, após a graduação, tenho atuado na área de experiência do cliente. Nos últimos 5 anos colaborei em empresas referências no assunto: Apple (Specialist), Nubank (CX) com qualidade e treinamento no QuintoAndar, tendo também desenhado o processo de monitoria do atendimento, o mapeamento de pontos de contato e pesquisas de mensuração da satisfação do cliente (CSat & NPS).Participei como especialista em meio período na operação e CX do Avocado, de setembro de 2019 a fevereiro de 2020, tendo construído importantes processos de sustentação da relação do cliente com a empresa (chargeback, conciliação do inventário, logística e mensuração da satisfação do cliente, com o lançamento de novas categorias de produtos no aplicativo).Em 2019 me aprofundei na disciplina de gestão de processos pela FGV-SP em um curso de educação executiva sobre o tema.Atualmente sou Head de operações da Dinie, responsável pela experiência E2E (end-to-end) do cliente. por ações que perpassam o funil de aquisição do cliente (Inside Sales, criação da régua de comunicação e qualificação de leads, bem como do método de apresentação, diagnóstico e tratativa de objeções dos potenciais clientes), pré-análise de crédito e com o suporte pós aquisição, tendo mapeado e construído fluxo da experiência do cliente, e atuado no processo de cobrança.
Listed skills include History, Microsoft Office, Microsoft Excel, Fotografia Digital, and 1 others.
Current workplace
Lucas Gallo Otto's current company
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Dinie
10 roles
Lucas Gallo Otto work experience
A career timeline built from the work history available for this profile.
Head Of Operations & Partnerships
CurrentResponsável pela excelência operacional proporcionada pela Dinie aos seus clientes finais (PMEs de todo o Brasil) e por prospectar novos parceiros para se integrarem à nossa rede de oferta de crédito B2B2B, bem como gerir o relacionamento comercial com os parceiros já ativados em nossa plataforma.
Oct 2023 - Present
Head Of Operations
Dinie is a leading provider of embedded lending infrastructure in Brazil, empowering digital platforms to offer instant credit and B2B payment solutions to millions of merchants. With strategic partnerships with Brazil’s major unicorns and industry leaders, and significant backing from global fintech funds, we are driving financial inclusion and fostering the growth of SMBs. Join us in shaping the future of finance for Brazilian businesses.
Dec 2020 - Oct 2023
Operations Specialist
Develop sales acquisition funnel techniques to increase our growthConduct improvements in customer experience, providing end-to-end support & engagement process.Implement Satisfaction surveys flow (NPS & CSat).Directly reporting to our COO & Founder
Aug 2020 - Dec 2020
Analista De Qualidade & Gestão Sênior - Treinamento
- Trainer of Operations analysts (technical & cutlure + behavioral content)- Create, update & optimization of content (online & classroom presentations)- Manage & Analyse KPI's (Hours, TO/Abs)- Participate of the implementation of an LMS suite.- BPO quality & training focal point
Aug 2019 - Aug 2020
Quality Analyst For Customer Experience
As a Performance Coach my main actions are:- Development and implement quality process for the Customer Experience & Inside Sales team- Provide feedback and weekly reviews for the customer support analysts- Help Team Leaders, managers & coordinators in their action plans to improve support quality.- Be a key point for questions, issues and best practices related with our customers.- Analyze, answer and retrive NPS feedback from our customers and report them to managers.- Create training and learning content with the objective to help analysts develop theirselves.
Feb 2017 - Jul 2019
Cx & Operations Specialist
Part time support Customers & Operations Logistic Flow, creating & improving process at company:- Chageback- Managing Delivery of purchases through third parties couriers (Loggi & others)- Support for customers request & issues.
Sep 2019 - Feb 2020
Xpeer - Customer Experience Analyst
Customer Experience Analyst, with main roles and projects:- Receive customer questions, issues and feedback via chat, e-mail and telephone- Construct new metric tools and teach all the operation team to use it in the daily routine- Help to test new tools that improved customer service efficiency (new chat and telephone projects)- Interview and conduct surveys with customers testing Nubank Rewards beta phase.
Nov 2015 - Feb 2017
Specialist
One-specialist role at Apple Store Morumbi, where I`ve conducted:- Initial diagnosis, replacement and support at Genius Bar for iOS (iPad, iPhone, iPod and Apple Tv) products- Give classes at workshops for customers who want to know more about Macs, iPhones, iPads, Apple Watches and Apple Softwares (Pages, Numbers and Keynote)- Provide private lessons for customers enrolled at the program One-to-One- Help at Back-of-House routines (logistics, cycle count of inventory and organization of new products delivered at store)- Salles approach for customers and introduction to the products, with the objective to understand their needs and build the best solutions through Apple's products.
Mar 2015 - Nov 2015
Scientific Research Scholarship
Scientific research at Colonial History and History of Concepts approach.Bolsista do projeto de Iniciação Científica O Tempo e o Medo do Tempo no Episódio da Sociedade Literária, 1794 sob orientação do Prof. Dr. João Paulo Garrido Pimenta.http://www.bv.fapesp.br/pt/pesquisador/307531/lucas-gallo-otto/
Jan 2013 - Jan 2015
Team & coworkers
Colleagues at Dinie
Other employees you can reach at dinie.com. View company contacts for 17 employees →
6 education records
Lucas Gallo Otto education
Bachelor, História
Pec - Educação Executiva, Gestão De Processos
Szkola Letnia: Historia, Jezyka I Kultury Polskiej, Ciências Humanas
Intensive English, English Language And Literature, General
Embassy Ces - Boston
Ensino Médio, Ensino Médio Completo
Dj, Music, Https://Www.Beatmasters.Com.Br/
Beatmasters
FAQ
Frequently asked questions about Lucas Gallo Otto
Quick answers generated from the profile data available on this page.
What company does Lucas Gallo Otto work for?
Lucas Gallo Otto works for Dinie.
What is Lucas Gallo Otto's role at Dinie?
Lucas Gallo Otto is listed as Head of Operations and CS Partnerships at Dinie.
What is Lucas Gallo Otto's email address?
AeroLeads has found 1 work email signal at @dinie.com for Lucas Gallo Otto at Dinie.
Where is Lucas Gallo Otto based?
Lucas Gallo Otto is based in São Paulo, Brazil while working with Dinie.
What companies has Lucas Gallo Otto worked for?
Lucas Gallo Otto has worked for Dinie, Quintoandar, Avocado, Nubank, and Apple.
Who are Lucas Gallo Otto's colleagues at Dinie?
Lucas Gallo Otto's colleagues at Dinie include Henrique Reis Berquó, Victoria Lobato, and Barbara Oliveira 🏳️🌈.
How can I contact Lucas Gallo Otto?
You can use AeroLeads to view verified contact signals for Lucas Gallo Otto at Dinie, including work email, phone, and LinkedIn data when available.
What schools did Lucas Gallo Otto attend?
Lucas Gallo Otto holds Bachelor, História from Universidade De São Paulo.
What skills is Lucas Gallo Otto known for?
Lucas Gallo Otto is listed with skills including History, Microsoft Office, Microsoft Excel, Fotografia Digital, and Fotografia De Documentos.
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