Media Production Specialist, Program Manager
Issaquah, Washington
support.microsoft.com/webcastssupport.microsoft.com/podcastsManaged a Mini-studio for the Support organization, where a variety of media services were provided across the company.Produced and delivered Live/On-Demand Webcasts for internal and external customers, (Avg 1-2 Million views a year), live video broadcasts of All-hands meetings, and On-Demand video productions (live action/screen capture) for a number of Support-focused clients, including the Customer Support Executive leadership team. Measured Internal Customer VSAT of 100%,Responsible for the creative direction, end-to-end production, resource management, strategic planning, budget/forecast, promotion, and delivery of all media services and offerings.Managed vendor relationships to ensure proper resourcing of content production, publishing and editing, and all partnerships with external media delivery services.Handled physical video production required by clients (Storyboard/Scope, Filming, Editing, Compression and Delivery), also handled music creation/development on-site for videos produced, as well as licensing via MS Studios and Media Acquisitions.Partnered with a number of Microsoft resources on many projects, including MS Studios, MS Research, Channel9 (MSDN), On10.net, MSN Video, and the Xbox Live Web & Programming teams.Responsible for all equipment procurement, technical setup, and recommendations - equipment purchased has enabled significant expansion of the studio services program.Set up a chargeback model for external services provided across groups, resulting in a 94% offset of actual cost of operations between FY05-FY08 (Quarter Million $).Responsible for long-term strategy/planning for the Studio's services, focusing on high level creative decision making, technological advancement, and understanding customer needs.Responsible for the accuracy, publishing and delivery of all production level documentation, and resource training.