Oversee design, configuration, and maintenance of Microsoft Active Directory services including Group Policy, DHCP, DNS, Account Management, and Organizational Unit design consisting of a hybrid environment of cloud and physical servers running the Windows Server operating system Work with our IT Team to help implement an effective cybersecurity plan consisting of vulnerability scanning and remediation, awareness training to district staff by way of the KnowBe4 platform and simulated Phishing attacks, and monitoring of technical assets in the Splunk environment Configure and troubleshoot server functionality and software including but not limited to the following: Active Directory Domain Services, Group Policy, DNS, DHCP, and IIS. Technical lead for Virtual Desktop Infrastructure (VDI) deployment. Responsible for design, testing, documenting, and integration of VDI to the existing physical environment. Coordinate and implement software/application managed installs and advanced security patching schedules by way of the KACE SMA platform, design of deploy/implementation strategies for Nessus and Splunk Agent Software for 400+ Windows desktop and laptop computers Configures and troubleshoots all workstation software, including but not limited to the following: all current and future versions of Windows (Desktop and Server OS), Apple iOS, Remote Access applications including Cisco Mobility and DUO Mobile software/VPN, Microsoft Office and other productivity software Provide configuration and administration of 300+ mobile devices (iPhones, iPads, Laptops) by way of Workspace One (formerly AirWatch) Mobile Device management platform – features ranging from security requirements (passcode enforcement), encryption (i.e. Bitlocker), and Remote Access (VPN) Assist with Antivirus software platform implementation and maintenance – including agent deployment, updating, and troubleshooting

Provided daily management and operational support of complex office technology infrastructure Managed Microsoft Active Directory server design and implementation for all departmental computing resources spanning across a variety of devices and operating systemsSupported PC-based operating systems, hardware, and networking/distributed computing environments at the end user level Primary telecommunications and data administrator - coordinated services ranging from configuration, troubleshooting, and coordination of equipment installations of varying scopes Communicated and collaborated with IGSR research and technical staff to provide training and information about a variety of IT Services that are available on the enterprise level within the University of Maryland systemEvaluated, implemented, and maintained mixed environment of Microsoft Server operating systems that includes Microsoft Server 2008r2, and 2012 for license-serving and file storage needsCoordinated inventory tracking and tagging systems for all departmental IT equipment Provided hardware and software support of audio/visual equipment for departmental conference rooms Configured and provided troubleshooting for remote meeting/participation services including Skype, Polycom, and WebEx platforms Oversaw website content management for departmental public website and intranet Maintained hardware and software configurations for departmental webserver and fileservers Assisted internal IGSR IT Smart application support team by coordinating access to computing and network resources provided by the University of Maryland

Provided computer desktop support to all faculty, staff, and students of the departmentPerformed and coordinates preventative maintenance on department computing systems to ensure they are running during essential work hours while limiting down timeMaintained software, hardware, and networking support for departmental computer labsResearched, installed. and maintained new software packages from internal and external vendors for departmental useMet deadlines given by the Department Chair, Director of Administrative Services, and Faculty for projects/servicesCommunicated to the Chair, Director of Administrative Services and Department Faculty the status of IT projects with scopes ranging from the Department-level to campus-wideCommunicated any new University of Maryland policies regarding software or hardwareMet regularly with the Chair and/or Director of Administrative Services to discuss issues/problems with the Department’s computing infrastructureCreated an annual report on the current state of the department Labs and a “Wish List” for equipment needed for computer and research labs in the upcoming yearProvided training for departmental end users which consists of all faculty, staff, and students on current and new software applicationsSupervised student workers in the department and provide training to address desktop support issuesEvaluated, implemented, and maintained mixed environment of Microsoft Server Operating Systems for license-serving and file storageOrganized inventory tracking and tagging system for all departmental IT equipmentProvided hardware and software support of AV equipment for departmental computer labs and conference rooms

Provided computer desktop support to all faculty, staff, and studentsSupervised IT Support Assistant, provided assistance to IT Support Assistant when necessary, conducted Performance, Review, and Development assessments.Coordinated software and hardware support of 16 technology-equipped classrooms.Support includes troubleshooting and maintenance of integrated Computer, Audio Visual, and Networking equipment.Managed a staff of 3 graduate and 15-20 undergraduate student assistants at multiple support desks to provide a variety of technological resources to all faculty, staff, and students.Provided IT Consultation to the Associate Dean and Director of Technologyregarding desktop, computer lab, and server support. Includes advising on outsourced technology support contracts.Provided computer lab management of over 75 workstations for the College of EducationDuties included software and hardware maintenance, network support, and providing orientation services to faculty, staff and students.Collaborated with representatives from various departments/colleges on campus to select platform for Microsoft Exchange deployment across campus. Developed plans for user desktop migration of over 200 users within the College of Education to a Microsoft Active Directory environment.Coordinated efforts with the campus central IT department for compliance with IT security and software licensingPrimary Telecommunications, Cellular, and Network administrator for all departments.Technical representative on multiple Requests for Proposal (RFP) committees. Thesecommittees were composed of representatives of various colleges that met to discuss proposals from vendors for upgrades and implementation of current and upcoming technologies for the entire university.