Otto Peralta Email & Phone Number

Kennesaw, Georgia, United States

Norcross, Ga

Responsible for the sale and upkeep of Small Commercial and Personal Lines accounts. I worked with several different carriers and brokerages to help clients find coverage and/or to help solve any gaps in current coverage levels. I have a client retention level of 85%, achieved through following up with clients and carriers, and making sure to keep constant communication throughout the relationship. These clients have referred business to me as a result, further growing our agency.

Duluth, Georgia

As Service Manager, I'm responsible for maintaining labor, directing, coaching and training staff, accurately reporting financial information, improving and maintaining a high level of guest satisfaction, schedule writing for more than 40 staff members weekly.

Tampa/St. Petersburg, Florida Area

As the Bar Manager, I was responsible for maintaining a cost department for the company. I helped increase the overall profitability of the bar and held the best bar cost in the region for a financial period. I was responsible for the training of bartenders and teaching the staff how to read the financials of the business.

Duluth, Ga

As a Supervisor, I was responsible for coaching and development of staff, while looking at the business from a more operational and execution standpoint. I was responsible for maintaining guest relations, solving any guest or staff concerns, and controlling financials such as labor and cost.

Duluth, Ga

As a Bartender, it was my responsibility to provide an ambiance of fun and comfort while suggestively selling products and providing the guests with a great experience.

Duluth, Ga

As a Corporate Tactical Trainer, it was my responsibility to help create a new training module to streamline training and to make sure that there was habitual consistency throughout all of our locations. I traveled to many of our stores in Arizona, Chicago, Texas, Indiana, North Carolina, Georgia and Florida, helping to open new locations and training new staff members. I was also responsible for the retraining and recertification of the team members at existing locations, as well as training staff members on usage of Digital Dining POS and HotSchedules scheduling platform.

Duluth, Ga

As a Server, I was responsible for ensuring the guest experience was perfect. I made it my goal to make sure that every guest I spoke with had an amazing time and received everything they asked for. I had built a few regulars due to the high level of service which I provided.

Sales associate for Mobile Life: a kiosk authorized retailer for AT&T